**Job Description: Remote Call Center Associate**
**Company:** Perodua
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
**Overview:**
Perodua is seeking a motivated and dedicated Remote Call Center Associate with a passion for delivering exceptional customer service. As a pivotal part of our customer engagement team, you will help strengthen our relationships with clients while embodying our company values and fostering a positive work culture.
**Responsibilities:**
As a Remote Call Center Associate, your primary responsibilities will include, but are not limited to:
1. **Customer Interaction:**
- Handle inbound and outbound calls professionally and efficiently.
- Address customer inquiries, complaints, and requests promptly while maintaining a positive demeanor.
- Provide accurate information about products, services, and promotions tailored to customer needs.
2. **Sales and Negotiation:**
- Engage customers meaningfully to identify their requirements and recommend suitable products.
- Leverage negotiation skills to close sales and enhance customer satisfaction.
- Meet or exceed individual and team performance metrics and sales targets set by the company.
3. **Problem Resolution:**
- Actively listen to customer issues, troubleshoot problems, and provide timely solutions.
- Escalate complex issues to the appropriate department while ensuring customer satisfaction is prioritized.
4. **Documentation and Reporting:**
- Maintain accurate records of customer interactions, transactions, and feedback in the Customer Relationship Management (CRM) system.
- Prepare and submit reports on call metrics, sales figures, and customer feedback for team reviews.
5. **Collaboration:**
- Work collaboratively with other team members to achieve common goals and enhance team performance.
- Participate in team meetings, training sessions, and feedback discussions to drive continuous improvement.
6. **Customer Education:**
- Present information effectively to help customers understand our products and services better, fostering informed decision-making.
- Educate customers on new offerings, promotions, and best practices for product utilization.
**Requirements:**
To succeed in this role, candidates must meet the following criteria:
- **Experience:**
- Minimum of 4 years of experience in a call center or customer service role.
- **Education:**
- High School diploma or equivalent; further education in Business, Communication, or related fields is advantageous.
- **Skills:**
- Proven negotiation skills with a track record of successfully influencing customer decisions.
- Strong presentation abilities, both verbal and written, to deliver clear and engaging communication.
- **Personality Traits:**
- Passionate about customer service and dedicated to building strong client relationships.
- Resilient, adaptable, and capable of managing multiple tasks in a fast-paced environment.
- **Technical Proficiency:**
- Familiarity with CRM software and Microsoft Office Suite.
- Comfortable using various communication tools and platforms.
**Working Environment:**
At Perodua, we pride ourselves on fostering a remote????that encourages building strong connections among employees. We believe in treating colleagues like extended family, promoting a supportive and collaborative atmosphere, where team members feel valued and inspired to excel!
**Benefits:**
- Competitive hourly wage.
- Paid Time Off (PTO) to foster work-life balance.
- Relocation allowance for eligible candidates needing to move closer to our headquarters.
- Opportunity for profit sharing based on company performance.
**Application Deadline:**
Please submit your application by **October 2, 2024.**
**Equal Opportunity Statement:**
Perodua is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
