**Job Title:** Remote Call Center Officer
**Company:** Telekom Malaysia Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Telekom Malaysia Berhad is seeking a dedicated and motivated Remote Call Center Officer to join our dynamic team. As a Remote Call Center Officer, you will play a crucial role in providing exceptional customer service, addressing customer inquiries, and resolving issues efficiently. This entry-level position is perfect for individuals looking to start or grow their careers in customer service within a supportive and vibrant working environment.
**Key Responsibilities:**
- Handle inbound and outbound calls from customers in a professional and courteous manner.
- Provide accurate information regarding products and services, assisting customers with their inquiries.
- Diagnose and resolve customer issues by listening actively and employing effective problem-solving techniques.
- Maintain in-depth knowledge of the company's products, services, and policies to provide knowledgeable support.
- Document all customer interactions accurately and update records in the customer relationship management (CRM) system.
- Collaborate with team members and escalate issues to supervisors when necessary.
- Assist in resolving account discrepancies and provide solutions to enhance customer satisfaction.
- Contribute to the achievement of team and individual performance targets.
- Participate in training sessions and team meetings to improve service delivery and personal development.
- Maintain compliance with company policies and procedures, ensuring a high standard of customer service.
**Requirements:**
- Educated to at least a secondary school level; higher education credentials preferred.
- Minimum of 1 year of experience in customer service or call center environment.
- Confident personality with a positive attitude and the ability to remain calm under pressure.
- Strong problem-solving skills with the ability to think critically and analyze customer needs.
- High emotional intelligence to understand and empathize with customer perspectives.
- Excellent verbal and written communication skills in English and Malay; proficiency in additional languages is a plus.
- Basic computer skills and familiarity with CRM software and Microsoft Office Suite.
- Ability to work independently and be self-motivated, particularly in a remote setting.
**Benefits:**
- Joining Bonus: A warm welcome to our team with a financial incentive.
- Medical Coverage: Enjoy comprehensive medical benefits to safeguard your health.
- Free Accommodation: We offer complimentary housing to ease your transition and living expenses.
**Working Environment:**
At Telekom Malaysia Berhad, we promote equality and fairness for all employees, ensuring an inclusive workplace that values diversity. We believe in empowering our team members to reach their fullest potential and provide opportunities for professional growth.
**How to Apply:**
If you meet the above qualifications and are interested in joining our team, please submit your application by **October 26, 2024**.
**Equal Opportunity Statement:**
Telekom Malaysia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs, without regard to race, color, gender, age, disability, sexual orientation, or any other status protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.