### Job Title: Remote Call Center Specialist
**Company:** Nestlé Malaysia
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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#### Job Description:
Nestlé Malaysia is seeking a dedicated and highly motivated Remote Call Center Specialist to join our dynamic team in George Town, Penang. This is a part-time position tailored for individuals who are passionate about customer service and want to contribute to a forward-thinking company known for its excellence. As a Remote Call Center Specialist, you will play a vital role in delivering exceptional customer experiences, ensuring our clients receive the highest level of service and support.
#### Responsibilities:
- **Customer Interaction:** Manage inbound and outbound calls efficiently, addressing customer inquiries, concerns, and feedback with professionalism and empathy.
- **Issue Resolution:** Utilize your problem-solving skills to identify customer issues and provide effective solutions, ensuring customer satisfaction and retention.
- **Product Knowledge:** Maintain a thorough understanding of Nestlé's products and services to provide accurate information and recommendations to customers.
- **Documentation:** Record and document all customer interactions in our Customer Relationship Management (CRM) system accurately to ensure a seamless customer journey.
- **Collaboration:** Work closely with team members and other departments to improve service delivery and resolve complex customer issues collaboratively.
- **Performance Metrics:** Meet and exceed performance metrics and targets set by the management, including call resolution time, customer satisfaction scores, and service level agreements.
- **Feedback Loop:** Collect customer feedback and insights to share with the team, contributing to continuous improvements in products and services.
- **Training & Development:** Participate in ongoing training sessions to enhance skills and knowledge pertaining to customer service and Nestlé's offerings.
- **Adapting to Change:** Embrace a flexible working environment and adapt to changes quickly, showing a readiness to take on new challenges.
#### Requirements:
- **Experience:** A minimum of 2 years in a customer service or call center environment, showcasing a solid track record of resolving customer inquiries and delivering an exceptional customer service experience.
- **Education:** High school diploma required; a degree in a relevant field will be a plus.
- **Technical Skills:** Proficient with computer systems and basic software applications; experience with CRM systems is desirable.
- **Personality Traits:**
- Hardworking and committed to excellence in service delivery.
- Self-motivated with a strong desire to contribute to team goals and objectives.
- **Soft Skills:**
- Strong emotional intelligence with the ability to understand and respond effectively to customer needs.
- Excellent problem-solving skills to swiftly identify issues and implement effective solutions.
- Outstanding verbal and written communication skills, ensuring clarity and professionalism in all interactions.
#### Benefits:
- Company equipment provided for remote work.
- Eligibility for profit-sharing programs based on performance.
- Access to free food as part of our employee wellness initiatives.
#### Working Environment:
Join a flexible and adaptive working environment that embraces change with speed and efficiency. At Nestlé Malaysia, we value innovation and teamwork, encouraging all employees to take initiative and contribute ideas for improvement.
#### Application Deadline:
Please submit your application by September 27, 2024.
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#### Equal Opportunity Statement:
Nestlé Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or any other characteristic protected by law.
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If you are passionate about delivering customer satisfaction and meeting the demands of a dynamic work environment, we encourage you to apply for the Remote Call Center Specialist position at Nestlé Malaysia. Join us in making a difference, one customer at a time.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
