**Job Title:** Remote Client Relations Manager
**Company:** Celcom Axiata Berhad
**Location:** Malacca City, Melaka, MY
**Job Type:** Part-time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6
**Job Description:**
Celcom Axiata Berhad, a leading telecommunications company, is seeking a dynamic and highly motivated Remote Client Relations Manager to join our collaborative team. This part-time role offers the opportunity to work from anywhere while ensuring that our clients receive exceptional service and support. The ideal candidate will have a strong background in client relations and possess a proven ability to develop and maintain lasting relationships with clients across diverse industries.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Establish and nurture long-term relationships with clients, ensuring open communication and understanding of their needs and concerns.
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly to enhance customer satisfaction.
2. **Project Coordination:**
- Collaborate with cross-functional teams, including sales, marketing, and technical support, to ensure seamless project execution and delivery of client services.
- Oversee the onboarding process for new clients, ensuring all necessary documentation and training are completed.
3. **Performance Tracking and Reporting:**
- Monitor client engagement and satisfaction metrics, analyzing trends to identify areas for improvement.
- Prepare regular reports on client feedback, performance, and overall satisfaction for senior management.
4. **Client Retention and Growth:**
- Develop and implement strategies for client retention, upselling, and cross-selling of additional services.
- Conduct regular check-ins with clients to gauge their satisfaction and gather insight into potential growth opportunities.
5. **Market Insights and Adaptability:**
- Stay informed on industry trends and competitor activities to provide valuable insights to clients and leverage opportunities for Celcom's growth.
- Adapt client strategies based on feedback and changing market conditions to maintain a high level of service.
6. **Team Collaboration:**
- Foster a culture of inclusivity and collaboration, encouraging team members to share insights and strategies for improving client relations.
- Participate in training sessions and workshops to development skills and share best practices within the team.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field.
- **Experience:** Minimum of 6 years in a client-facing role, preferably in client relations management within the telecommunications or technology sector.
- **Personality Traits:**
- Reliable: Consistently meets deadlines and commitments while taking accountability for all aspects of client relations.
- Motivated: Driven to succeed, continually seeks opportunities to improve client services and relations.
- **Soft Skills:**
- Adaptability: Able to adjust quickly to new information, changes, or challenges, while managing multiple priorities effectively.
- Emotional Intelligence: Possesses the ability to understand and manage one's own emotions and empathize with clients, facilitating effective communication and relationship-building.
**Benefits:**
- Visa sponsorship available for qualified candidates.
- Comprehensive disability insurance coverage.
- Employee discounts on company products and services.
- A dynamic working environment that fosters diversity and inclusivity, creating a culture of belonging.
**Application Deadline:** September 24, 2024
**Equal Opportunity Statement:**
Celcom Axiata Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome and encourage applications from individuals of all backgrounds.
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This job description outlines the essential functions and requirements for the Remote Client Relations Manager role at Celcom Axiata Berhad. We look forward to reviewing your application and exploring your potential contribution to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
