**Job Title:** Remote Client Service Officer
**Company:** Top Glove Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
**Job Description:**
Top Glove Corporation Berhad, the world's largest manufacturer of gloves, is seeking a dedicated and reliable Remote Client Service Officer to join our dynamic team. This part-time position plays a vital role in ensuring our client's needs are met with high levels of professionalism and efficiency. By delivering exceptional service, you will be a key player in our mission to provide innovative healthcare solutions.
**Key Responsibilities:**
1. **Client Interaction:**
- Serve as the primary point of contact for assigned clients, handling inquiries, resolving issues, and providing timely updates on services and products.
- Build and maintain strong, lasting client relationships by understanding their needs, ensuring expectations are exceeded.
2. **Order Management:**
- Process client orders accurately, ensuring completeness and adherence to delivery schedules.
- Coordinate with internal teams (sales, logistics, production) to ensure seamless order fulfillment and timely delivery.
3. **Issue Resolution:**
- Investigate and resolve client complaints or issues efficiently, keeping clients updated on progress and ensuring fulfillment of commitments.
- Document case details and follow up with clients to ensure satisfaction.
4. **Reporting:**
- Maintain up-to-date records of client interactions, orders, and feedback in relevant systems.
- Generate regular performance reports and provide insights to the management team for strategic planning.
5. **Collaboration:**
- Work closely with other departments to facilitate smooth operations and a great client experience.
- Share client feedback and insights with peers and leadership to improve service delivery and product offerings.
6. **Market Intelligence:**
- Stay informed on industry trends, product updates, and competitive landscape to provide accurate information and effective recommendations to clients.
7. **Adherence to Policies:**
- Follow company policies and compliance regulations while handling client data and communications.
- Maintain confidentiality and data protection standards at all times.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- **Experience:** A minimum of 2 years of experience in client service, customer support, or related roles.
- **Personality Traits:**
- **Dedicated:** Committed to delivering high-quality service and ensuring client satisfaction.
- **Reliable:** Dependable in performing duties, meeting deadlines, and upholding company values.
- **Soft Skills:**
- **Attention to Detail:** Exceptional ability to provide precise information and manage multiple tasks accurately.
- **Strategic Planning:** Strong analytical skills to develop strategies that enhance client experience and operational efficiency.
**Benefits:**
- Remote work flexibility to harmonize work-life balance.
- Comprehensive medical coverage to ensure your health and well-being.
- Disability insurance for peace of mind in unforeseen circumstances.
**Working Environment:**
Join a team that leads the industry by exploring and implementing cutting-edge ideas and solutions. We believe in fostering a collaborative environment where innovative thinking and proactive problem-solving thrive.
**Application Deadline:**
Please submit your application by **September 24, 2024.**
**Equal Opportunity Statement:**
Top Glove Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds and experiences to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
