**Job Title: Remote Client Service Representative**
**Company: Boustead Holdings Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Deadline to Apply: ******** **
### Company Overview:
Boustead Holdings Berhad is a prominent name in the Malaysian corporate landscape, known for prioritizing quality in all aspects of work, products, and services. Our commitment to excellence is reflected in our diverse portfolio and our dedicated team. We are currently seeking an enthusiastic and adaptable individual to join our team as a Remote Client Service Representative, providing exceptional support to our clients.
### Job Summary:
As a Remote Client Service Representative, you will be the first point of contact for our clients, serving as a vital link between them and our company. You will be responsible for addressing client inquiries, providing product information, and ensuring an outstanding customer experience. This part-time, entry-level position offers the flexibility of remote work while allowing you to grow within a supportive environment.
### Key Responsibilities:
- **Client Interaction**: Respond to emails, phone calls, and chat inquiries from clients in a timely and professional manner. Provide clear and accurate information about our products and services.
- **Problem Resolution**: Effectively identify and resolve client issues or concerns by utilizing problem-solving skills and collaborating with appropriate internal teams when necessary.
- **Documentation**: Maintain organized records of client interactions, inquiries, and feedback. Prepare reports on client trends and concerns to improve service delivery.
- **Product Knowledge**: Develop a strong understanding of our products and services to offer knowledgeable support and recommendations to clients.
- **Follow-Up**: Proactively follow up with clients post-interaction to ensure their issues have been resolved and to gather feedback on their experience.
- **Quality Assurance**: Uphold the company's standards of excellence by ensuring that all client communications are conducted professionally and in line with our brand values.
- **Continuous Improvement**: Contribute to the ongoing development of client service strategies and processes to enhance client satisfaction and engagement.
- **Collaboration**: Work closely with other departments, such as sales and marketing, to understand client needs and improve service offerings.
- **Training and Development**: Stay informed about new products, company policies, and industry trends to provide enriched client experiences.
### Requirements:
- **Education**: A minimum of a Bachelor's degree or equivalent experience in a related field.
- **Experience**: At least 1 year of experience in a client service or support role, preferably in a remote setting.
- **Personality Traits**:
- **Adaptable**: Ability to adjust and pivot gracefully to meet client needs in a dynamic environment.
- **Energetic**: A proactive and positive attitude toward engaging clients and addressing their concerns.
- **Soft Skills**:
- **Presentation**: Strong verbal and written communication skills for clear client interactions.
- **Leadership**: Take initiative in problem-solving and demonstrate accountability for service outcomes.
### Benefits:
- Free accommodation provided to eligible candidates.
- Access to company equipment necessary for remote engagement.
- Profit sharing opportunities based on company performance.
### Working Environment:
At Boustead Holdings Berhad, we prioritize quality in all aspects of work, products, and services. Our remote working culture fosters independence while encouraging collaboration and empowerment among team members.
### Equal Opportunity Statement:
Boustead Holdings Berhad is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, ensuring that everyone has the opportunity to contribute to our team.
If you meet the above qualifications and are excited about the opportunity to contribute to our client satisfaction goals, we encourage you to apply by the deadline: ******** .
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
