**Job Title:** Remote Client Support Representative
**Company:** Dialog Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3+ years
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### Job Description
Dialog Group Berhad is seeking a dedicated and proactive **Remote Client Support Representative** to join our dynamic team. This part-time position offers an exciting opportunity to work remotely while providing exceptional support to our valued clients. As a Remote Client Support Representative, you will be the frontline of our customer interaction, ensuring that our clients receive outstanding service that reflects the innovative spirit of the Dialog Group.
### Key Responsibilities
- **Client Interaction:** Respond to client inquiries via email, chat, and phone in a professional and timely manner. Understand and assess client needs to deliver effective solutions.
- **Problem Solving:** Analyze client issues and provide solutions or escalate concerns to the relevant departments. Maintain a high level of professionalism while addressing challenges.
- **Data Management:** Maintain accurate records of client interactions, including queries, feedback, and resolutions in our CRM system. Ensure data integrity and confidentiality.
- **Product Knowledge:** Stay updated on company products and services to effectively communicate features, benefits, and updates to clients. Attend training sessions and educational workshops as necessary.
- **Team Collaboration:** Work closely with team members and other departments to improve service delivery. Participate in team meetings to discuss client feedback and areas for improvement.
- **Report Generation:** Assist in preparing reports on client interactions, common issues, and feedback for management review and strategy development.
- **Client Onboarding:** Provide support during the onboarding process for new clients, ensuring they understand how to use our services effectively.
- **Leadership Development:** Take initiative in leading client service projects as assigned, demonstrating reliability and motivation.
### Requirements
- **Experience:** A minimum of 3 years in client support or customer service roles, preferably in a remote setting.
- **Education:** Bachelor's degree in Business Administration, Communication, or a related field is preferred but not required.
- **Technical Skills:** Proficiency in CRM software and basic knowledge of support ticket systems. Familiarity with Microsoft Office Suite and collaborative platforms (e.g., Slack, Zoom) is required.
- **Personality Traits:**
- **Reliable:** Consistently arrive on time for shifts and complete assigned tasks without supervision.
- **Motivated:** Seek opportunities for improvement and take ownership of service delivery.
- **Soft Skills:**
- **Analytical Skills:** Strong ability to analyze data, identify patterns, and derive actionable insights from client feedback and behavior.
- **Leadership:** Capability to guide and mentor junior team members when required, providing constructive feedback and support.
### Benefits
- **Vision Insurance:** Comprehensive vision coverage to support your eye health.
- **Free Food:** Enjoy complimentary snacks and meals during working hours.
- **Profit Sharing:** Participate in company profit-sharing initiatives to share in our collective success.
### Working Environment
Be a part of a passionate team that leads the industry through cutting-edge ideas and solutions. We foster a culture of collaboration and innovation where every team member is encouraged to contribute their unique perspectives.
### Application Deadline
The deadline to apply for this position is **October 7, 2024**.
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**Equal Opportunity Statement:**
Dialog Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or any other characteristic protected by law.
Join us in creating extraordinary client experiences! We look forward to your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
