Remote Client Support Specialist

Job Description:

S P Setia Berhad is seeking a Remote Client Support Specialist to join our team in Johor Bahru, Johor, MY. This part-time entry-level position requires at least 1 year of experience in customer service or a related field. The ideal candidate will be confident, motivated, creative, and possess emotional intelligence.

Responsibilities:
- Provide exceptional customer support to clients via phone, email, and chat
- Assist clients with inquiries, issues, and requests in a timely and professional manner
- Maintain accurate records of client interactions and transactions
- Collaborate with internal teams to resolve client issues and improve overall customer experience
- Proactively identify opportunities to upsell or cross-sell products and services to clients
- Stay up-to-date on company products, services, and policies to provide accurate information to clients

Requirements:
- 1+ year of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and customer relationship management (CRM) software
- Strong problem-solving skills and attention to detail
- Bachelor's degree in business, marketing, or a related field preferred

Benefits:
- Remote work flexibility
- Retirement plan
- Paid Time Off (PTO)

Working Environment:
Our team is dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive work environment where all team members can thrive and grow.

Deadline to Apply:
September 10, 2024

Equal Opportunity Statement:
S P Setia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.