**Job Title**: Remote Customer Care Assistant
**Company**: Proton Holdings Berhad
**Location**: Johor Bahru, Johor, MY
**Job Type**: Part-Time
**Seniority**: Associate Level
**Years of Experience**: 2
**About Proton Holdings Berhad**:
Proton Holdings Berhad is a leading automotive manufacturer in Malaysia, passionate about delivering high-quality vehicles and exceptional customer experiences. We are dedicated to innovation and commitment to excellence as we continue to expand our global footprint.
**Job Overview**:
We are seeking a motivated and dedicated **Remote Customer Care Assistant** to join our dynamic team. As a part-time associate, you will play a crucial role in providing superior customer support, addressing inquiries, and ensuring exceptional satisfaction for our clients. This remote position offers flexible working hours while contributing to a collaborative work environment that fosters leadership and mentorship.
**Key Responsibilities**:
- Respond promptly and professionally to customer inquiries through various channels (phone, email, live chat, etc.) while maintaining a positive and courteous demeanor.
- Provide clear, accurate information regarding products, services, and policies to assist customers effectively.
- Investigate and resolve customer issues or concerns, utilizing appropriate resources to ensure timely and complete solutions.
- Document and track customer interactions in the Customer Relationship Management (CRM) system, ensuring records are accurate and up-to-date.
- Collaborate with team members and other departments to escalate complex issues and identify opportunities for process improvements.
- Actively seek customer feedback to gauge satisfaction and identify areas for enhancement in the customer experience.
- Participate in regular team meetings and training sessions to stay informed about product updates, company policies, and customer service best practices.
- Contribute ideas for innovative solutions to enhance our customer care processes and drive customer engagement.
- Assist in preparing presentations or training materials aimed at improving customer service skills within the team.
**Requirements**:
- Minimum of 2 years of experience in customer service, preferably in an automotive or related industry.
- Proven track record of providing exceptional customer service with a strong focus on customer satisfaction.
- Strong communication skills, both verbal and written, with the ability to present information effectively.
- Reliable and hardworking, demonstrating a strong work ethic and commitment to meeting deadlines.
- Innovative mindset with the ability to think critically and propose creative solutions to complex challenges.
- Proficiency in using customer service software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work independently and as part of a remote team, demonstrating self-motivation and time management skills.
- Flexibility to adapt to changing priorities and demands in a fast-paced environment.
**Benefits**:
- Exciting travel opportunities related to customer engagement and training.
- Comprehensive medical coverage to support your health and wellness.
- Gym membership to promote a healthy lifestyle and work-life balance.
**Working Environment**:
At Proton Holdings Berhad, we cultivate leaders who foster inclusivity and mentorship. We believe that every employee should have the opportunity to grow, learn, and thrive within our organization. Join us to be part of a supportive and collaborative team that values your contributions and encourages your professional development.
**Application Deadline**:
Please submit your application by **October 27, 2024**.
**Equal Opportunity Statement**:
Proton Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, disability, or any other status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.