**Job Title:** Remote Customer Care Representative
**Company:** QSR Brands
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
QSR Brands is seeking a dynamic and driven Remote Customer Care Representative to join our team. In this part-time, entry-level position, you will play a pivotal role in providing exceptional customer service to our diverse clientele. We are looking for someone confident in their abilities, has an innate ability to connect with others, and is eager to contribute to our mission of delivering outstanding support and creating positive experiences for our customers.
**Key Responsibilities:**
1. **Customer Assistance:**
- Respond to customer inquiries through various communication channels, including email, chat, and social media in a timely and professional manner.
- Provide accurate information about products, services, and promotions to assist customers in making informed decisions.
- Process orders, returns, and exchanges while ensuring compliance with company policies and procedures.
2. **Problem Resolution:**
- Address and resolve customer complaints or concerns with a proactive and positive approach.
- Collaborate with other departments to ensure customer issues are resolved quickly and efficiently, maintaining a high level of customer satisfaction.
3. **Feedback Management:**
- Collect and document customer feedback, suggesting improvements to enhance service delivery.
- Identify trends or recurring issues and communicate them to management for further action.
4. **Product Knowledge:**
- Stay informed about company products, services, and updates to provide accurate and relevant information to customers.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
5. **Sales Support:**
- Support promotional activities by informing customers about ongoing deals and new product launches.
- Engage customers through creative suggestions and upselling techniques to enhance their shopping experience.
6. **Team Collaboration:**
- Collaborate with team members to share knowledge and strategies that improve customer care efforts.
- Attend team meetings to contribute ideas that promote a positive workplace and customer care strategies.
**Requirements:**
- **Education:** High school diploma or equivalent; further education in business, communications, or a related field is a plus.
- **Experience:** At least 1 year of experience in customer service, preferred in a remote or virtual environment.
- **Technical Skills:**
- Proficient in using customer service software and applications.
- Basic understanding of Microsoft Office Suite and online communication tools.
- **Personality Traits:**
- Driven: Ability to meet and exceed performance goals and targets.
- Confident: Comfortable engaging with customers and navigating challenging situations.
- **Soft Skills:**
- Creativity: Ability to think outside the box and come up with innovative solutions to customer inquiries.
- Emotional Intelligence: Strong interpersonal skills and the ability to empathize with customers, understanding their emotions and perspectives.
- **Working Conditions:**
- A remote work environment that promotes equality and fairness for all employees.
- Must have a stable internet connection and a quiet workspace conducive to remote work.
**Benefits:**
- Relocation allowance for eligible candidates.
- Comprehensive training and professional development opportunities to enhance your skills and advance your career.
- Employee discounts on our products and services.
**Deadline to Apply:** October 31, 2024
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.