**Job Title:** Remote Customer Service Specialist
**Company:** Tenaga Nasional Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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### Job Description
Tenaga Nasional Berhad is seeking a dedicated and proactive Remote Customer Service Specialist to join our dynamic team. As a critical interface between our company and valued customers, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service. This part-time position offers flexibility, allowing you to work remotely while being part of a collaborative environment.
### Responsibilities
- **Customer Interaction:** Respond to incoming customer inquiries via phone, email, and chat promptly and professionally, maintaining a high level of customer care.
- **Issue Resolution:** Identify and resolve customer issues efficiently, utilizing problem-solving skills to address concerns with a focus on first-contact resolution.
- **Product Knowledge:** Develop a deep understanding of our products and services to provide accurate information and guidance to customers.
- **Documentation:** Maintain detailed records of customer interactions, issues, and resolutions in our Customer Relationship Management (CRM) system to ensure continuous improvement and quality assurance.
- **Feedback Collection:** Gather customer feedback and relay insights to relevant departments to drive product and service enhancements.
- **Collaboration:** Work closely with team members and other departments to facilitate swift communication and resolution of customer issues, ensuring a cohesive approach to customer service.
- **Customer Engagement:** Proactively reach out to customers for follow-ups on unresolved issues or concerns, demonstrating empathy and understanding in all interactions.
- **Training and Development:** Participate in ongoing training sessions to stay updated on company policies, product changes, and customer service best practices.
### Requirements
**Experience:**
- Minimum of 3 years of experience in customer service, preferably in a remote work setting.
**Personality Traits:**
- **Reliable:** Demonstrated ability to consistently fulfill commitments and responsibilities, ensuring that customer needs are met without fail.
- **Adaptable:** Ability to navigate a fast-paced environment and adjust to new tasks and processes as needed.
**Soft Skills:**
- **Communication:** Excellent verbal and written communication skills, with the capability to convey information clearly and accurately to a diverse customer base.
- **Strategic Planning:** Ability to think critically and develop strategies that enhance customer satisfaction while aligning with company goals.
**Technical Skills:**
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Strong internet research skills to assist in providing accurate and timely information to customers.
**Availability:**
- Must be flexible with working hours to provide coverage during peak times and be available for overtime as needed.
### Benefits
- **Profit Sharing:** Participate in profit-sharing initiatives, rewarding your contributions to our company's success.
- **Paid Overtime:** Enjoy competitive compensation with opportunities for paid overtime.
- **Free Food:** Take advantage of our initiative to provide free food, further enhancing your work-life balance.
### Working Environment
At Tenaga Nasional Berhad, we prioritize understanding and empathy in all interactions. We believe in creating a supportive work environment where every team member feels valued and can express their ideas openly. Our commitment to customer care extends beyond transactions; we aim to build relationships characterized by trust and respect.
### Application Deadline
Please submit your application by ********** ** to be considered for this exciting opportunity.
### Equal Opportunity Statement
Tenaga Nasional Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
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Join us and be a part of a team that is committed to delivering exceptional customer service and making a positive impact in the community! We look forward to your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
