**Job Title:** Remote Customer Success Associate
**Company:** S P Setia Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
S P Setia Berhad, a leading player in the property development sector, is seeking a dedicated and motivated **Remote Customer Success Associate** to join our expanding team. The ideal candidate will have a passion for customer service and will play a pivotal role in ensuring our clients receive the highest level of support and satisfaction. This position is perfect for individuals who thrive in a dynamic, remote work environment and are eager to contribute to a culture of innovation and bold thinking.
### **Responsibilities**
- **Client Onboarding:** Ensure a smooth onboarding process for new clients, guiding them through our products and services and addressing any initial inquiries or concerns.
- **Customer Support:** Provide timely and effective support to existing clients through various channels, including email, chat, and phone. Resolve customer issues efficiently and professionally.
- **Relationship Management:** Build and maintain strong, long-lasting customer relationships by understanding their needs and anticipating their future requirements.
- **Feedback Collection:** Regularly engage with customers to gather feedback regarding products and services, and communicate insights to relevant internal teams to enhance the customer experience.
- **Product Knowledge:** Stay updated on our portfolio of products and services to ensure you can offer the best advice and solutions tailored to client needs.
- **Performance Metrics:** Monitor customer success metrics, identifying areas for improvement and implementing strategies to enhance client satisfaction and retention.
- **Collaboration:** Work closely with sales, marketing, and product development teams to provide customer insights and support organizational objectives.
- **Training & Documentation:** Collaborate on creating resources and documentation for clients to help them navigate our offerings more effectively.
- **Continuous Improvement:** Foster a culture of innovation by suggesting and implementing process improvements within the customer success function.
### **Requirements**
**Experience and Qualifications:**
- Bachelor's degree in Business Administration, Communication, or a related field.
- A minimum of 2 years of experience in customer success, customer service, or a related role, preferably in a remote work setting.
**Personality Traits:**
- **Independent:** Able to work autonomously and take ownership of tasks and responsibilities.
- **Driven:** Highly motivated with a strong desire to make an impact and exceed client expectations.
**Soft Skills:**
- **Innovation:** Ability to think creatively when addressing client needs, finding new ways to enhance their experience.
- **Leadership:** Strong interpersonal skills demonstrating a capacity for building relationships and influencing stakeholders.
**Technical Skills:**
- Proficiency in CRM software and customer support tools.
- Excellent written and verbal communication skills in English; proficiency in Malay or Mandarin is a plus.
**Other Requirements:**
- A reliable internet connection and a suitable workspace at home for remote work.
### **Benefits**
- Visa sponsorship for eligible candidates.
- Comprehensive life insurance coverage.
- Medical coverage for health and well-being.
### **Working Environment**
At S P Setia Berhad, we embrace a culture that challenges norms and encourages bold thinking. We believe that diverse teams drive innovation and success. Our remote working structure allows for flexible arrangements, fostering a work-life balance while maintaining high productivity.
### **How to Apply**
If you are interested in joining our dynamic team and are ready to make a difference, please submit your application by **October 27, 2024**.
### **Equal Opportunity Statement**
S P Setia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals without regard to race, religion, gender, sexual orientation, age, disability, or other characteristics.
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**Join us in making a difference in the lives of our customers and be part of a forward-thinking company dedicated to innovation and excellence!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.