**Job Title:** Remote Customer Success Representative
**Company:** Malaysia Airports Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Malaysia Airports Holdings Berhad is seeking a motivated and reliable Remote Customer Success Representative to join our dynamic team. This is a unique opportunity for an entry-level individual to gain hands-on experience in customer service within a leading airport management company. The ideal candidate will possess excellent critical thinking skills, a strong ability to conduct research, and a passion for delivering exceptional customer experiences.
**Key Responsibilities:**
- **Customer Engagement:** Serve as the first point of contact for customers via phone, email, and chat, responding to inquiries with a helpful and positive attitude.
- **Issue Resolution:** Effectively address and resolve customer issues and concerns, utilizing critical thinking skills to identify solutions quickly and efficiently.
- **Product Knowledge:** Maintain an in-depth understanding of our services and offerings to provide accurate information to customers and assist them in making informed decisions.
- **Feedback Collection:** Gather customer feedback regarding their experiences, products, and services to identify areas for improvement and enhance overall customer satisfaction.
- **Documentation:** Record all customer interactions and maintain accurate records of customer inquiries and solutions provided in the company database.
- **Collaboration:** Work closely with the Customer Success team and other departments to ensure a seamless customer experience.
- **Research:** Conduct research on customer needs and preferences to tailor our services and support to meet their expectations better.
- **Performance Metrics:** Track and report on key performance indicators to assess customer satisfaction and the success of customer engagement strategies.
- **Innovation:** Engage in a work environment that encourages calculated risk-taking to drive innovation, improvement in processes, and customer satisfaction.
**Requirements:**
- **Education & Experience:** High school diploma or equivalent. No prior customer service experience is required, although any relevant experience is a plus.
- **Personality Traits:**
- Motivated: Proactively seeks opportunities to enhance customer experiences and improve processes.
- Reliable: Dependability in completing tasks and meeting deadlines is crucial in a remote work environment.
- **Soft Skills:**
- Critical Thinking: Ability to analyze situations and provide effective solutions to customer issues.
- Research Skills: Proficient in gathering and interpreting information to assist customers and improve services.
- **Technical Skills:** Familiarity with customer relationship management (CRM) systems and standard office software (e.g., Microsoft Office, Google Workspace) is preferred but not mandatory.
- **Communication Skills:** Strong verbal and written communication skills, with the ability to articulate information clearly and effectively.
- **Availability:** Flexibility to work various shifts as needed, including weekends and holidays.
**Benefits:**
- Employee discounts on various services and products offered by Malaysia Airports Holdings Berhad.
- Joining bonus upon successful completion of training and onboarding.
- Free accommodation for employees residing in Johor Bahru.
**Working Environment:**
At Malaysia Airports Holdings Berhad, we encourage calculated risk-taking as a means to drive innovation and progress within the organization. We strive to create a collaborative environment where every employee's voice is heard and valued.
**Application Deadline: ******** **
**Equal Opportunity Statement:**
Malaysia Airports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.