**Job Title:** Remote Customer Success Specialist
**Company:** Eco World Development Group Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Us:**
Eco World Development Group Berhad is a recognized leader in sustainable property development, dedicated to creating innovative and eco-friendly residential and commercial spaces. We are committed to providing exceptional customer service, ensuring that our clients have an outstanding experience throughout their journey with us.
**Job Summary:**
As a Remote Customer Success Specialist at Eco World Development Group Berhad, you will play a pivotal role in building strong relationships with our customers. You will be responsible for ensuring their satisfaction, promoting our values, and guiding them through our services and solutions. This position allows for flexible remote work, perfect for a motivated individual eager to learn and grow in a dynamic environment.
**Key Responsibilities:**
- **Customer Engagement:** Manage customer relationships by providing prompt, efficient, and friendly support via various communication channels (email, chat, and phone).
- **Onboarding:** Guide new customers through the onboarding process, ensuring they understand our offerings, features, and how to maximize their experience with Eco World.
- **Problem-Solving:** Address customer inquiries and concerns by utilizing critical thinking skills to identify issues and propose effective solutions.
- **Feedback Collection:** Actively seek customer feedback to identify areas for improvement in our products and services. Summarize findings and report them to relevant teams.
- **Product Knowledge:** Develop a deep understanding of our products and services to provide accurate information and support to customers.
- **Relationship Building:** Foster long-term relationships with customers, ensuring they feel valued and supported throughout their journey with us.
- **Collaboration:** Work closely with sales, marketing, and product teams to align on customer feedback and needs, ensuring a cohesive approach to customer success.
- **Documentation:** Maintain comprehensive records of customer interactions and follow-ups in our CRM system to ensure continuity of service.
- **Continuous Learning:** Stay up-to-date with industry trends, company updates, and customer success best practices to refine skills and knowledge.
**Requirements:**
- **Education:** High school diploma or equivalent; a degree in Business, Communications, or related field is a plus.
- **Experience:** No prior experience is necessary; however, a passion for customer service is essential.
- **Personality Traits:**
- Reliable: Dependable with a strong sense of accountability in follow-throughs and responsibilities.
- Motivated: Self-driven with a passion for helping others succeed.
- **Soft Skills:**
- Planning: Ability to organize tasks effectively and prioritize customer needs.
- Critical Thinking: Strong problem-solving skills with the ability to analyze situations and make informed decisions.
**Benefits:**
- **Travel & Spending Expenses:** Reimbursement for travel and other approved expenses related to customer outreach and engagement.
- **Remote Work Flexibility:** Enjoy the convenience of working from home while engaging with a supportive team.
- **Retirement Plan:** Access to a retirement savings plan to help you plan for your future.
**Working Environment:**
At Eco World Development Group Berhad, we embrace change and foster a culture of adaptability and innovation. You will thrive in an environment that celebrates continuous improvement, encourages collaboration, and empowers you to take initiative.
**Application Deadline:**
Please submit your application by October 24, 2024.
**Equal Opportunity Statement:**
Eco World Development Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.