**Job Title:** Remote Customer Support Associate
**Company:** IHH Healthcare Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
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### Job Description
IHH Healthcare Berhad is seeking a dedicated and empathetic Remote Customer Support Associate to join our growing team. In this role, you will play a critical part in ensuring that our customers receive the highest level of service, contributing to our overall mission of providing quality healthcare solutions. You'll collaborate with various departments to resolve customer inquiries and complaints, working from the comfort of your home while still being an integral part of a larger, meaningful purpose-oriented organization.
### Key Responsibilities
- **Customer Engagement:** Respond promptly and professionally to customer inquiries via phone, email, and chat. Ensure that all communications are handled effectively while maintaining a friendly demeanor.
- **Problem Resolution:** Diagnose customer issues and provide clear solutions or escalate concerns to the appropriate department, demonstrating strong problem-solving capabilities and resourcefulness.
- **Documentation:** Maintain accurate records of customer interactions, feedback, and follow-up actions in our Customer Relationship Management (CRM) system, ensuring that all notes are complete and actionable.
- **Feedback Collection:** Gather customer feedback and suggestions for improvement, and communicate insights to management to contribute to ongoing service enhancement initiatives.
- **Product Knowledge:** Keep up to date with the latest developments in IHH Healthcare's products and services to provide informed information and assistance to customers.
- **Team Collaboration:** Work closely with other team members and departments to align strategies and share best practices for customer service excellence.
- **Training and Development:** Participate in ongoing training sessions and contribute to a culture of continuous improvement by sharing creative solutions and insights with peers.
- **Performance Tracking:** Meet or exceed established KPIs and metrics related to customer satisfaction, response times, and issue resolution rates.
### Requirements
- **Experience:** Minimum of 3 years in a customer service or support role, preferably within the healthcare or related sectors.
- **Education:** High school diploma or equivalent; a degree in a relevant field is a plus.
- **Technical Skills:** Familiarity with CRM software, Microsoft Office Suite, and remote communication tools. Ability to adapt to new technologies quickly.
- **Personality Traits:**
- **Adaptable:** Demonstrates flexibility in responding to changing customer needs and embraces new practices and procedures.
- **Motivated:** Self-starter with a strong desire to learn and improve, contributing positively to the team and organization.
- **Soft Skills:**
- **Creativity:** Think outside the box to deliver unique solutions and improve customer experiences.
- **Persuasion:** Ability to influence and guide customers towards appropriate products and services that meet their needs.
### Benefits
- **Paid Sick Leave:** Employee-sustaining sick leave to encourage a healthy work-life balance.
- **Travel Opportunities:** Unique opportunities to travel for training and conferences, enhancing professional growth and exposure.
- **Medical Coverage:** Comprehensive healthcare coverage to ensure the well-being of our team members.
### Working Environment
At IHH Healthcare Berhad, we align our work with a greater purpose. Each team member plays an important role in contributing to a meaningful mission in the healthcare sector. We encourage creativity, adaptability, and motivation to empower our associates in making a positive impact on the lives of our customers.
### Application Deadline
Interested candidates are encouraged to apply by **October 2, 2024**.
### Equal Opportunity Statement
IHH Healthcare Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Women, minorities, and individuals of all backgrounds are encouraged to apply.
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Join us in delivering exceptional customer support and making a real difference in the healthcare industry!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
