**Job Title: Remote Customer Support Officer**
**Company: Telekom Malaysia Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Application Deadline: ******** **
### Job Description
Telekom Malaysia Berhad is seeking a dedicated and motivated **Remote Customer Support Officer** to join our dynamic team. In this role, you will play a crucial part in delivering exceptional support to our customers while ensuring their queries and issues are addressed promptly and effectively. Our ideal candidate is a hardworking and independent individual with a passion for customer service and a commitment to enhancing the customer experience.
### Responsibilities
- **Customer Support:**
- Provide top-tier customer service via multiple channels, including email, chat, and phone, ensuring positive engagement and resolution of customer inquiries related to Telekom Malaysia's products and services.
- **Issue Resolution:**
- Troubleshoot and resolve customer issues efficiently while documenting details and follow-up actions in the customer relationship management (CRM) system.
- **Communication:**
- Effectively communicate with customers to understand their needs, offer solutions, and provide relevant information on products and services.
- **Collaboration:**
- Work closely with cross-functional teams, including technical support and sales, to gather insights and facilitate the resolution of complex customer inquiries.
- **Feedback Collection:**
- Gather customer feedback and insights to help identify trends and areas for improvement within our services and processes.
- **Training and Knowledge Sharing:**
- Stay up-to-date with product knowledge and participate in training programs; assist in training new staff members as needed.
- **Adaptation to Change:**
- Thrive in an ever-evolving environment by embracing change, supporting new strategies, and promoting innovative customer service practices.
### Requirements
- **Education and Experience:**
- Minimum of 3 years of experience in a customer support or customer service role, preferably in a telecommunications or related industry.
- **Technical Skills:**
- Proficient in using CRM software and other customer support tools; familiarity with ticketing systems is a plus.
- **Personality Traits:**
- Hardworking and independent, capable of managing time effectively while working remotely.
- **Soft Skills:**
- Strong adaptability to changing priorities and circumstances.
- Proficient negotiation skills to effectively handle customer inquiries and concerns.
- **Communication Skills:**
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to customers of varying technical knowledge.
### Benefits
- Competitive compensation package.
- Relocation allowance for eligible candidates.
- Complimentary gym membership to promote health and wellness.
- Comprehensive dental insurance coverage.
### Working Environment
At Telekom Malaysia Berhad, we foster a vibrant and inclusive work culture where change is embraced, and team members thrive. We believe in empowering our employees to discuss ideas freely and contribute to the evolution of our customer service practices.
### Equal Opportunity Statement
Telekom Malaysia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
**Join us in delivering exceptional customer experiences that drive satisfaction and loyalty!** If you are ready to take on this exciting opportunity and meet the qualifications outlined above, we encourage you to apply before the deadline of ******** . How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
