Senior Customer Service Executive

***We are looking for Customer Service Manager too*** You will play an important role in: Lead and manage local team to achieve department's KPI.Work closely with each functional head to ensure company maintain the excellent relationships with clients.Responsible in implementation of policies / procedures throughout customer service to maximize operational efficiency and company's profitability.Timely update and track related information on each and every case received.To provide a smooth link between customers, production and marketing.To attend to customers enquiry and request.To continually track order vs delivery so that quick information can be given to all parties at any one time.To maintain a zero customer complaints record through the year. Performance Criteria: To maintain accurate order tracking system.To reduce service failure (i.e. slow response, inaccurate response, non-proactivity) to external customers to the bare minimum. To be successful in this role, you will need to have:  Education Level: At least Diploma or Degree in Business Management or equivalent.Able to work independently and experience in maintaining excellent customer relation.Years of Experience: Minimum 2 years in manufacturing / printing industry.Required language(s): Bahasa Malaysia, English & Mandarin (to effectively communicate with Mandarin-Speaking clients)