Remote Work: NoOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.Let's create tomorrow together.Works closely with the Adoption Manager and is responsible for contributing to increasing the Digitizationand Automation of Zebra's Comprehensive Online Resources through promotion and awareness.Focusing on customer adoption and satisfaction, building relationships with current and new customersas well as internal teams and stakeholders.Responsibilities:• Proactively engages with internal teams, fostering Support Self-Service Portal usage to furtherimprove our current business processes and development• Works on the design and creation of content, including new media• Internal and External Campaigns to promote Digitization as a product• Provides/conducts necessary training or webinars to educate and increase awareness• Engage with the extended team to focus on the user's end-to-end processes digitization,automation, and deflection• Leads and/or supports Digitization projects and initiatives as needed• Works with the digital analysts to interpret /refine Voice of Customer feedback• Understands customer personas and needs to research, create, and refine improvements toensure optimal performance to better meet customers' needs• Work with Analytics / Reporting resources to ensure accurate and consistent performancereportingQualifications:• Minimum Education:o Bachelor's degree• Minimum Work Experience (years):o 5 years• Key Skills and Competencies:o Previous Marketing and Communication background, with creative and digital designwould be a benefito Good understanding of Contact Center processeso Project / Campaign Management experienceo Excellent organizational, writing, and communication skillso Passionate about Digitization best practices, principles, concepts, and technologieso Very high attention to detailo Ability to work across all functional organizations as well as levels in the organizationTo protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
