Front of House Job Responsibilities: Greeting and Seating Guests: Welcome guests warmly as they arrive.Manage reservations and walk-ins, ensuring efficient seating arrangements.Assist guests to their tables and provide them with menus.Customer Service: Provide attentive and courteous service throughout the guest's visit.Address customer inquiries, requests, and complaints promptly and professionally.Maintain a positive and friendly attitude at all times.Taking Orders: Accurately take food and beverage orders from guests.Relay orders to the kitchen and bar staff using the point of sale (POS) system.Offer recommendations and answer questions about menu items, including ingredients and dietary restrictions.Serving Food and Beverages: Deliver food and drinks to tables in a timely and efficient manner.Ensure that orders are accurate and presented attractively.Refill drinks and check on guests regularly to ensure their needs are met.Handling Transactions: Process payments, including cash, credit/debit cards, and gift certificates.Ensure that bills are accurate and handle any discrepancies.Provide receipts and return any change to customers.Maintaining Cleanliness: Keep the dining area, bar, and restrooms clean and presentable at all times.Clear and reset tables quickly after guests leave.Follow sanitation and safety guidelines to ensure a clean and safe environment.Coordinating with Kitchen and Bar Staff: Communicate effectively with kitchen and bar staff to ensure timely service.Monitor the status of orders and update guests on any delays or issues.Handle special requests and dietary needs, ensuring they are properly communicated to the kitchen.Managing Reservations and Waitlists: Oversee the reservation system, managing bookings and cancellations.Coordinate the waitlist during busy periods, ensuring guests are informed about wait times.Assisting with Special Events: Help coordinate and execute special events, private parties, and group bookings.Ensure that event-specific requirements are met, including seating arrangements and special menus.Providing Feedback to Management: Report any issues or guest feedback to management.Suggest improvements based on customer feedback and your observations.Qualifications and Skills: Strong interpersonal and communication skills.Ability to multitask and work efficiently in a fast-paced environment.Good organizational skills and attention to detail.Knowledge of the menu and ability to make informed recommendations.Experience with POS systems and handling cash/credit transactions.Benefits: OvertimeService PointReferral Bonus Availability: ASAP Work Locations :
- POUND, Jesselton Mall
- JOJO, Sutera Avenue
- KINSLY, Damai Plaza
Salary will be determined based on the candidate's work experience and performance