Service Manager For Commercial Service Centre - Cyberjaya

Service Manager for Commercial Service Centre - Cyberjaya-(2300026N)Description·You will be attending to customer's telephone enquiries over a full range of Business Banking products and services.
·You will be attending to customer's complaint calls and ensure these cases are resolved within the stipulated time by making timely decisions on issues requiring immediate attention.
·Uses Corporate CRM to update customer's telephone enquiries and complaint cases.
·You must demonstrate commitment to the team KPIs and Service Level.
Qualifications·Able to work in a high pressure environment.·Excellent communication skills.·Patient and helpful service attitude.·Has the capacity to absorb and retain huge amount of information related to the Bank's products.·Able to handle ambiguity and solve complex issues.·Commitment to service excellence.·Fluent in English, Mandarin and Bahasa Melayu.