Title : Technical Customer Support IWorking Mode : Hybrid Work Budget3kJob Summary:Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms. Essential Duties and Responsibilities:• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.• Fully documents customer interactions in real-time.• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.• Identifies and escalates complex problems under direct supervision.• Works on a limited variety of problems of limited scope using defined procedures and practices.• Collaborates with fellow technicians and supervisor to solve problems.• Familiarizes self with new technologies, products and platforms.• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.• Demonstrates strong customer service, communication and problem-solving skills. Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified. Job Requirements• Education background: Bachelor's Degree or Relevant Diploma• Preferred Work Experience (years): 0-2 years of experience Key Skills and Competencies• Basic computer literacy with a working knowledge of the Microsoft Office Package• Basic IT Support background/ experience would be an added advantage• Customer-focused mindset• Solid professional work behaviors (attendance, teamwork, time management)• Strong communication skills in ENGLISH (listening, providing clear and concise information, using proper language and grammar)• Candidate who is able to communicate in Chinese will be an added advantage• Fresh graduates who possess outstanding communication skills are encouraged to apply. Technical role: YesShift work: 9 hour shift (5 days work week)Shift type: Rotational shift (night/noon)Hybrid Work Entitlement:- Shift allowance- PH OT- RM700 Attendance Special Allowance (with terms and conditions)Shift Type Split Shift
