Web Chat Assistant - Remote Work

Job Description:

Petron Malaysia is seeking a motivated and dynamic individual to join our team as a Web Chat Assistant. This is a remote work position based in Johor Bahru, Johor, MY. As an Associate Level Web Chat Assistant, you will be responsible for providing excellent customer service through online chat support.

Responsibilities:
1. Respond to customer inquiries and provide assistance through web chat in a timely and professional manner.
2. Resolve customer issues and complaints effectively and efficiently.
3. Provide product information and recommendations to customers.
4. Collaborate with other team members to ensure a seamless customer experience.
5. Maintain accurate records of customer interactions and transactions.
6. Stay up-to-date on product knowledge and company policies.
7. Identify opportunities for improvement in customer service processes.

Requirements:
1. Minimum of 3 years of experience in customer service or a related field.
2. Resilient and confident personality traits.
3. Strong communication and negotiation skills.
4. Ability to think innovatively and problem-solve effectively.
5. Proficiency in using web chat platforms and other customer service tools.
6. Ability to work independently and manage time effectively.
7. Fluent in English and Malay.

Benefits:
1. Gym membership.
2. Travel and spending expenses.
3. Parental leave.

Working Environment:
At Petron Malaysia, we believe in fostering a culture that embraces change and responds resiliently. As a Web Chat Assistant, you will have the opportunity to grow and develop in a supportive and dynamic work environment.

Deadline to Apply:
September 10, 2024

Equal Opportunity Statement:
Petron Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.