**Job Title:** Account Support Assistant - Work from Home
**Company:** QSR Brands
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
**Company Overview:**
QSR Brands is a renowned leader in the quick-service restaurant industry, dedicated to providing exceptional food and quality service to our customers. Our commitment to excellence is reflected in every aspect of our operations, and we are constantly seeking to enhance our team with dedicated professionals who share our values.
**Job Summary:**
We are looking for a confident and energetic Account Support Assistant to join our team on a part-time basis. In this role, you will provide essential support to our account management team by facilitating communication with clients, processing orders, addressing inquiries, and ensuring overall customer satisfaction. As part of a dynamic team, you will play a crucial role in maintaining our high standards of service and support.
**Key Responsibilities:**
- Assist in managing client accounts by ensuring timely processing of orders, updates, and inquiries through effective communication channels.
- Respond promptly to customer inquiries via email, chat, or phone, providing accurate information and resolving any issues that may arise.
- Collaborate with the sales and marketing teams to ensure alignment in client strategies and promotions, helping to drive sales and enhance customer engagement.
- Prepare and maintain records of client interactions, feedback, and order details to ensure accurate reporting and account management.
- Monitor account performance metrics and assist in generating reports to analyze customer trends and preferences.
- Develop persuasive communication for promotions and campaigns to enhance customer retention and satisfaction.
- Coordinate with internal departments to provide seamless support and timely resolution of client-related issues.
- Contribute to continual improvement initiatives by identifying areas of potential enhancement in customer service processes.
- Participate in training sessions to stay updated on product offerings and company policies, ensuring effective communication with clients and colleagues.
**Qualifications and Requirements:**
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- A minimum of 4 years of experience in customer service or account support, preferably in the food and beverage or quick-service restaurant industry.
- Proven track record of successfully managing customer accounts and maintaining strong relationships.
- Strong communication and interpersonal skills, with the ability to persuade and cooperate effectively with clients and team members.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM software (experience with specific systems is a plus).
- Ability to work independently and efficiently in a remote work environment, managing time and tasks effectively.
- Strong problem-solving skills with a focus on customer satisfaction and excellence.
- Confidence and energy to engage with customers and team members positively and effectively.
**Personality Traits:**
- Confident: Ability to interact with clients assertively, building trust and rapport.
- Energetic: Bring enthusiasm to the role, inspiring confidence in clients and the team.
**Benefits:**
- Vision insurance
- Company equipment provided for remote work
- Joining bonus upon successful completion of the onboarding process
**Working Environment:**
At QSR Brands, we strive to pursue excellence in every endeavor. We set a high standard for achievement and are committed to fostering a culture where team dedication and performance are recognized and rewarded.
**Application Deadline:**
Please submit your application by ******** .
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability status. We encourage applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
