**Job Title**: Account Support Officer
**Company**: Petronas
**Location**: Johor Bahru, Johor, MY
**Job Type**: Part-Time
**Seniority**: Associate Level
**Experience Required**: 4 Years
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### Job Description:
Petronas, a leading global energy and solutions provider, is seeking a motivated and detail-oriented Account Support Officer to join our dynamic team in Johor Bahru, Johor. This part-time position is ideal for a driven and dedicated individual who thrives in a high-stakes environment and is committed to delivering excellence in customer support and account management.
### Key Responsibilities:
1. **Client Relationship Management**:
- Serve as the primary point of contact for clients regarding account inquiries, service issues, and support needs.
- Build and maintain strong, long-lasting client relationships through proactive communication and timely follow-ups.
2. **Account Maintenance**:
- Assist in maintaining and updating client account information within the company's CRM system.
- Monitor account activity and ensure all details are accurate and up-to-date.
3. **Issue Resolution**:
- Investigate and resolve client issues, concerns, and complaints promptly and effectively, using strong decision-making skills.
- Liaise with other departments to ensure all client needs are met and service issues are addressed.
4. **Reporting and Documentation**:
- Prepare regular reports on account activities, service-related issues, and client feedback.
- Document all interactions and maintain detailed records of all client-related correspondence.
5. **Research and Analysis**:
- Conduct market research to identify client needs and trends, helping to inform account management strategies.
- Utilize research findings to recommend actionable improvements in service delivery and client interactions.
6. **Collaboration**:
- Work closely with sales, operations, and marketing teams to support cross-functional initiatives aimed at enhancing client satisfaction.
- Participate in team meetings and contribute to discussions on improving overall service quality.
7. **Compliance and Standards**:
- Uphold the company's standards for compliance and quality in all client interactions and account management processes.
- Strive for excellence and uphold high standards in all endeavors of the role.
### Requirements:
#### Qualifications:
- Minimum 4 years of experience in an account support, customer service, or a related role.
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
#### Skills & Competencies:
- Driven and dedicated personality, with a strong commitment to achieving results.
- Excellent decision-making skills with the ability to handle multiple priorities and tight deadlines.
- Strong research abilities to analyze information and derive meaningful insights.
- Proficient in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
#### Soft Skills:
- Exceptional communication and interpersonal skills, capable of building rapport with clients and team members alike.
- Strong organizational skills with a keen eye for detail.
- A proactive mindset with the ability to anticipate client needs and challenges.
### Benefits:
- Disability insurance to provide financial security in case of unforeseen circumstances.
- Paid overtime for hours worked beyond the standard part-time schedule.
- Company equipment provided to facilitate efficient work processes.
### Working Environment:
Our workplace is one that strives for excellence and upholds high standards in all endeavors. As part of our team, you will be encouraged to contribute to a culture of continuous improvement and innovation.
### Application Deadline:
Please submit your application by **October 13, 2024**.
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### Equal Opportunity Statement:
Petronas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
