**Job Title: Chat Support Specialist**
**Company: IHH Healthcare Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Application Deadline: ******** **
**Company Overview:**
IHH Healthcare Berhad is a leading healthcare provider that is dedicated to pioneering change in the health sector. We set high industry benchmarks and strive to offer exceptional services to our patients, ensuring their health and well-being is at the forefront of our operations. Join our dynamic team and contribute to a revolutionary healthcare experience.
**Position Summary:**
We are seeking a motivated and resilient Chat Support Specialist to join our vibrant team at IHH Healthcare Berhad. In this part-time role, you will be instrumental in providing exceptional customer service and support via chat platforms. You will assist patients and customers with their inquiries, complaints, and provide information about our healthcare services. This position requires a proactive and energetic individual who has experience in customer support and a passion for making a difference.
**Key Responsibilities:**
- Respond promptly and accurately to customer inquiries via chat, ensuring a professional and friendly tone at all times.
- Proactively engage with customers to provide information about our services, manage their questions, and resolve any issues or complaints.
- Utilize problem-solving skills to assess customer needs and make appropriate decisions regarding solutions and services.
- Document all customer interactions accurately within our CRM system to maintain a clear and organized record of queries and resolutions.
- Collaborate with other departments to escalate complex issues and ensure timely resolution, fostering a seamless healthcare experience for our customers.
- Stay up-to-date with the latest information on our services, procedures, and policies to provide accurate guidance.
- Adhere to all privacy and compliance regulations, ensuring customer confidentiality and data protection.
- Participate in ongoing training and development programs to enhance your skills and knowledge in customer service and healthcare support.
- Provide feedback and suggestions for process improvements to enhance overall customer satisfaction.
**Requirements:**
- Minimum of 2 years of experience in a customer support or chat support role, preferably within the healthcare sector.
- Strong written communication skills with the ability to convey information clearly and effectively.
- Resilient and energetic personality with the ability to manage stress and thrive in a fast-paced environment.
- Proven decision-making skills, capable of evaluating situations and making sound judgments quickly.
- Persuasive skills with the ability to effectively communicate and influence customer actions positively.
- Proficient in using CRM software and chat support tools.
- Ability to work independently and collaboratively within a team-oriented environment.
- Flexibility to work various shifts, including evenings and weekends as needed.
**Benefits:**
- Competitive hourly wage with opportunities for paid overtime.
- Employee discounts on a range of health and wellness services provided by IHH Healthcare.
- Comprehensive medical coverage tailored to meet your health needs.
**Working Environment:**
Join us to be part of a company that is leading the change in the healthcare industry. At IHH Healthcare Berhad, you'll be encouraged to innovate and develop while working in a supportive atmosphere that values your contributions as we collectively enhance the patient experience.
**Equal Opportunity Statement:**
IHH Healthcare Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences to join our team.
**Application Instructions:**
If you meet the qualifications and are excited to contribute to a pioneering healthcare organization, please submit your resume and cover letter detailing your experience and motivation for this role by the application deadline of ******** . We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
