**Job Title:** Client Relations Assistant - Remote Work
**Company:** UEM Sunrise Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
**About UEM Sunrise Berhad:**
UEM Sunrise Berhad is a leading property developer in Malaysia, committed to delivering innovative and sustainable developments that enhance the quality of life in communities. We pride ourselves on our collaborative and inclusive culture, where every employee is valued and empowered to contribute to our mission.
**Job Overview:**
UEM Sunrise Berhad is seeking a dedicated and resourceful Client Relations Assistant to join our remote team. This part-time position requires a motivated individual who can effectively manage client relationships and support various administrative tasks to ensure a seamless experience for our clients. You will play a crucial role in fostering positive interactions, addressing inquiries, and maintaining a high level of client satisfaction.
**Key Responsibilities:**
1. **Client Communication:**
- Serve as the primary point of contact for clients to address inquiries, concerns, and feedback.
- Ensure timely responses and follow-ups to client communications through various channels, including email, phone, and instant messaging.
- Develop and maintain strong relationships with clients, understanding their needs and preferences.
2. **Administrative Support:**
- Assist with the organization and coordination of client meetings, including scheduling, agendas, and minutes.
- Prepare and manage client documentation, ensuring accuracy and confidentiality.
- Support the creation and maintenance of client databases and contact lists.
3. **Client Engagement:**
- Contribute innovative ideas for client engagement initiatives and events.
- Collaborate with the marketing team to develop materials and content that resonate with clients.
- Monitor client feedback and conduct surveys to assess satisfaction and areas for improvement.
4. **Problem Solving:**
- Proactively identify and address client issues, leveraging emotional intelligence to understand and respond effectively to client emotions.
- Work with cross-functional teams to resolve client issues and ensure follow-through.
5. **Reporting and Analysis:**
- Track client interactions and generate reports to analyze client engagement and satisfaction trends.
- Present findings to management with recommendations for improvements.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field.
- **Experience:** Minimum of 4 years of relevant experience in client relations, customer service, or a similar role.
- **Technical Proficiency:** Familiarity with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- **Personality Traits:**
- Resourceful: Ability to find creative solutions and work independently.
- Motivated: Driven self-starter who is eager to learn and grow.
- **Soft Skills:**
- Creativity: Ability to think outside the box and propose innovative ideas for engagement.
- Emotional Intelligence: Strong interpersonal skills to empathize and connect with clients effectively.
**Benefits:**
- Gym membership to promote physical well-being.
- Opportunities for training and professional development to enhance career growth.
- Free accommodation for eligible employees to support work-life balance.
**Working Environment:**
At UEM Sunrise Berhad, we encourage autonomy and independence in our work culture. We believe that trust is fundamental to employee success and we strive to create an environment where each team member is empowered to excel in their role.
**Application Deadline:**
Please submit your application by October 14, 2024.
**Equal Opportunity Statement:**
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us at UEM Sunrise Berhad and be a part of a transformative team driving excellence in client relations!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
