**Job Title:** Client Service Manager - Remote Work
**Company:** Proton Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 5+
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**Job Description:**
Proton Holdings Berhad is seeking an enthusiastic and driven Client Service Manager to join our dynamic team. This part-time remote position is ideal for a resilient individual with a passion for client service and a track record of building strong relationships with clients. As the Client Service Manager, you will be the primary point of contact for our clients, ensuring their needs are met with efficiency and excellence.
**Key Responsibilities:**
- **Client Relationship Management:** Build and maintain strong, long-lasting client relationships by understanding their needs and identifying opportunities for growth.
- **Issue Resolution:** Proactively address client inquiries and concerns, providing timely and effective solutions to enhance client satisfaction.
- **Performance Tracking:** Monitor and evaluate client service performance metrics, providing regular reports and updates to management to identify areas for improvement.
- **Collaboration:** Work closely with internal teams including sales, marketing, and operations to ensure client needs are aligned with business objectives and service delivery.
- **Onboarding:** Facilitate the onboarding process for new clients, ensuring a seamless transition and a clear understanding of services offered.
- **Client Communication:** Prepare and deliver compelling presentations and regular communications to clients about product updates, service enhancements, and relevant offerings.
- **Feedback Analysis:** Gather feedback from clients and conduct surveys to assess satisfaction levels, presenting findings to management with actionable recommendations.
- **Training:** Assist in the development and delivery of training materials for clients to ensure optimal product usage and satisfaction.
- **Documentation:** Maintain accurate records of all client interactions and transactions, ensuring compliance with company policies and procedures.
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**Requirements:**
- **Experience:** Minimum of 5 years of experience in client management or customer service roles, preferably in a remote work setting.
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- **Personality Traits:**
- Energetic and self-motivated, with the ability to thrive in a remote working environment.
- Resilient and adaptable, able to manage multiple tasks and client demands simultaneously.
- **Soft Skills:**
- Exceptional verbal and written communication skills, with the ability to present information clearly and persuasively.
- Strong interpersonal skills to engage and motivate teams and clients.
- **Technical Skills:**
- Proficient in using CRM software and other technology tools to streamline client management processes.
- Strong analytical skills to assess data and derive actionable insights.
- **Problem-Solving:** Ability to think critically and creatively to resolve issues and challenges effectively.
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**Benefits:**
- Joining bonus for eligible candidates.
- Paid Time Off (PTO) to support work-life balance.
- Employee discounts on select products and services.
**Working Environment:**
At Proton Holdings Berhad, we promote equality and fairness for all employees. Our commitment to diversity and inclusion ensures that all individuals, regardless of their background, can thrive in a supportive and equitable working environment.
**How to Apply:**
If you are ready to elevate your career and make a meaningful impact as a Client Service Manager, please submit your application by **October 14, 2024**.
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**Equal Opportunity Statement:**
Proton Holdings Berhad is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates regardless of gender, race, sexual orientation, disability, or any other factor.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
