**Job Title:** Client Service Representative - Work from Home
**Company:** Malaysia Airports Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Malaysia Airports Holdings Berhad is seeking a dedicated and customer-oriented Client Service Representative to join our dynamic team. This position is a part-time role that allows you to work from the comfort of your home. As a member of our team, you will be responsible for ensuring excellent service delivery to our clients while embodying our values of diversity, inclusivity, and belonging.
### **Key Responsibilities:**
- **Client Interaction:**
- Serve as the primary point of contact for clients, responding to inquiries and providing timely and accurate information.
- Address client concerns and issues with empathy and professionalism, ensuring a positive experience with our services.
- **Problem Resolution:**
- Utilize critical thinking and problem-solving skills to identify client needs and develop effective solutions.
- Escalate unresolved issues to the appropriate departments while keeping clients informed of progress and next steps.
- **Customer Service Excellence:**
- Maintain a deep understanding of our products and services to assist clients effectively.
- Conduct follow-ups with clients to ensure satisfaction and gather feedback for continuous improvement.
- **Database Management:**
- Accurately record client interactions and update client databases as necessary to ensure information is current and accessible.
- Prepare reports on client feedback, trends, and areas for improvement.
- **Collaboration:**
- Work closely with other team members and departments to coordinate service delivery and enhance client experience.
- Participate in training sessions and team meetings to share insights and best practices.
- **Your Professional Development:**
- Continuously seek opportunities for personal and professional growth by engaging in available training and development programs.
### **Requirements:**
**Education & Experience:**
- Minimum of 2 years of experience in customer service or client relations, preferably in a relevant industry.
- A high school diploma or equivalent; a degree in a related field is a plus.
**Skills & Abilities:**
- **Technical Proficiency:** Comfortable with digital communication tools and customer relationship management (CRM) software.
- **Soft Skills:**
- Exceptional critical thinking skills to assess situations quickly and determine effective responses.
- High emotional intelligence to understand and respond to client emotions and needs effectively.
**Personality Traits:**
- Passionate about delivering outstanding client service and fostering positive relationships.
- Driven to exceed client expectations and be proactive in addressing challenges.
### **Benefits:**
- Free accommodation to support your work-from-home arrangement.
- Comprehensive disability and dental insurance for your peace of mind.
### **Working Environment:**
At Malaysia Airports Holdings Berhad, we foster a culture that values diversity and inclusivity. We believe that a diverse workforce offers a broader range of perspectives, enhancing creativity and innovation. As a Client Service Representative, you will be part of a team that champions a culture of belonging and mutual respect, ensuring every voice is heard and valued.
### **Application Deadline:**
Please submit your application by **October 6, 2024**.
### **Equal Opportunity Statement:**
Malaysia Airports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
