**Job Title:** Client Service Specialist - Remote Work
**Company:** Sime Darby Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
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### **Job Description:**
Sime Darby Berhad, a leading player in various sectors including motors, industrial, and healthcare, is seeking a dedicated and passionate Client Service Specialist to join our remote team. The successful candidate will be responsible for providing exceptional support to our clients, ensuring a seamless experience and strengthening customer relationships. This role is perfect for an individual who is confident in their abilities, possesses strong decision-making skills, and is passionate about delivering outstanding service.
### **Responsibilities:**
1. **Client Support:**
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Manage client onboarding processes, ensuring a smooth transition for new customers.
- Proactively follow up with clients to ensure satisfaction with services and products.
2. **Communication:**
- Maintain clear, concise, and effective communication through various channels (phone, email, chat) to ensure client understanding and engagement.
- Provide timely updates and information to clients regarding company services, policies, and procedures.
3. **Problem Resolution:**
- Analyze client issues and implement appropriate solutions in a timely manner.
- Collaborate with internal teams to address more complex issues, ensuring client needs are met efficiently.
4. **Documentation:**
- Maintain comprehensive records of client interactions, transactions, inquiries, and comments, ensuring proper documentation for reference and regulatory compliance.
- Prepare reports on client feedback and service effectiveness for management review.
5. **Time Management:**
- Prioritize and manage multiple client requests simultaneously while adhering to established timelines.
- Effectively schedule and manage workload, ensuring all tasks are completed within set deadlines.
6. **Continuous Improvement:**
- Identify areas for service enhancement and provide feedback to management for process improvements.
- Stay informed about industry trends and developments to better assist clients and improve service delivery.
### **Requirements:**
- **Education & Experience:**
- Bachelor's degree in Business Administration, Communication, or a related field.
- Minimum of 2 years of experience in customer service or client-facing roles.
- **Personality Traits:**
- Confident and articulate in both written and verbal communication.
- Passionate about customer service and committed to maintaining high standards of client satisfaction.
- **Soft Skills:**
- Strong decision-making abilities to assess situations and provide solutions effectively.
- Excellent time management skills to balance multiple clients' needs and deadlines.
- **Technical Skills:**
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Comfortable navigating various digital communication tools and platforms.
### **Benefits:**
- Competitive salary with paid overtime.
- Dental insurance coverage.
- Gym membership to promote a healthy work-life balance.
- Opportunity for flexible work hours within a part-time schedule.
### **Working Environment:**
At Sime Darby Berhad, we uphold the highest standards of ethical conduct and integrity. We are committed to providing a supportive and professional remote work environment that encourages growth, innovation, and collaboration.
### **How to Apply:**
Interested candidates are invited to submit their resumes and cover letters detailing their qualifications and experiences by the application deadline of ********** **.
### **Equal Opportunity Statement:**
Sime Darby Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us at Sime Darby Berhad, and be part of a team that makes a meaningful impact on our clients and community!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
