**Job Title:** Client Service Specialist - Work from Home
**Company:** Boustead Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
### Job Description
Boustead Holdings Berhad is seeking a motivated and dynamic Client Service Specialist to join our remote team. This part-time position requires a self-starter who thrives in a high-energy environment and is committed to delivering exceptional service to our clients. As a Client Service Specialist, you will play a critical role in maintaining and enhancing client relationships by addressing inquiries, resolving issues promptly, and providing valuable insights that aid client retention and satisfaction.
### Key Responsibilities
- **Client Interaction:** Act as the primary point of contact for assigned clients, addressing inquiries, clarifying service-related information, and providing timely updates on account status.
- **Problem Resolution:** Identify and resolve client issues, complaints, or product-related questions efficiently while ensuring a positive customer experience.
- **Service Coordination:** Collaborate with internal teams to ensure the proper fulfillment of client requests and service delivery commitments.
- **Relationship Management:** Proactively build and maintain strong, long-lasting client relationships, focusing on understanding their needs and expectations.
- **Presentation Skills:** Prepare and deliver client presentations, showcasing new services or products, educating clients on system features, and enhancing their overall understanding of the offerings.
- **Negotiation:** Negotiate contract terms, price adjustments, service level agreements, and other terms with clients to achieve mutual benefits.
- **Data Management:** Maintain accurate records of client interactions and transactions in the CRM system, ensuring data integrity and confidentiality.
- **Feedback Collection:** Conduct surveys and gather feedback from clients regarding their experiences and satisfaction levels, using insights to propose enhancements.
- **Reporting:** Assist in compiling reports and metrics related to client engagement and service performance, presenting these findings to management as required.
- **Continuous Improvement:** Stay up-to-date on industry trends, service developments, and best practices to continuously improve service delivery and client engagement strategies.
### Requirements
#### Qualifications
- Bachelor's degree in business, communications, or a related field (preferred).
- Minimum of 3 years of experience in client service, customer support, or account management roles, preferably in a remote capacity.
#### Skills
- **Technical Skills:** Proficiency in CRM software, Microsoft Office Suite, and other collaborative tools.
- **Soft Skills:**
- **Presentation Skills:** Ability to communicate concepts clearly and effectively to clients.
- **Negotiation Skills:** Strong ability to facilitate discussions and reach agreements that benefit both the client and the company.
#### Personality Traits
- **Independent:** Must be self-motivated with a proven track record of working autonomously and managing time effectively.
- **Reliable:** Demonstrate dependability, integrity, and responsibility in all client interactions and service commitments.
### Benefits
- Competitive salary with a joining bonus.
- Visa sponsorship available for eligible candidates.
- Flexible remote work environment.
### Working Environment
Join us in a high-energy workplace focused on delivering impactful results. We value collaboration, innovation, and a commitment to excellence as we strive to meet and exceed our clients' expectations.
### Application Deadline
Please submit your application by **October 10, 2024**.
### Equal Opportunity Statement
Boustead Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
