**Job Title:** Client Support Assistant - Remote Work
**Company:** Celcom Axiata Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Celcom Axiata Berhad is seeking a motivated and driven individual to join our team as a Client Support Assistant. This is an exciting opportunity for individuals looking to start their careers in a supportive and collaborative work environment. Working remotely, you will play a crucial role in ensuring our clients have a seamless and satisfying experience with our services. You will contribute to a culture that emphasizes corporate social responsibility and community engagement.
**Responsibilities:**
- **Client Interaction:** Assist clients through various channels (email, chat, phone) by addressing inquiries, resolving issues, and providing information about our products and services in a friendly and professional manner.
- **Data Management:** Accurately input, track, and manage client information in our databases, ensuring confidentiality and compliance with company policies.
- **Problem Solving:** Analyze client issues to identify underlying causes and collaborate with relevant departments to create effective solutions.
- **Feedback Collection:** Actively gather feedback from clients regarding their experience, documenting insights and suggestions that could enhance service quality and customer satisfaction.
- **Process Improvement:** Participate in brainstorming sessions to identify areas for improvement within the client support process, contributing creative solutions that enhance workflow efficiency.
- **Team Collaboration:** Work closely with the Client Support team to share insights and experiences, support team initiatives, and contribute to overall team goals.
- **Administrative Support:** Assist in administrative tasks related to client accounts to ensure smooth operations and timely responses to client requests.
**Requirements:**
- **Education:** High school diploma or equivalent. Pursuing or completed tertiary education in a related field is an advantage.
- **Experience:** No prior work experience is necessary. This position is open to entry-level candidates and recent graduates.
- **Personality Traits:**
- Driven: A proactive approach to work and a strong desire to achieve individual and team goals.
- Motivated: Enthusiasm for learning and growing within the role, with a commitment to delivering quality support to clients.
- **Soft Skills:**
- Analytical Skills: Strong ability to analyze information and discern patterns or themes from client feedback and inquiries.
- Creativity: Capacity to think outside the box and generate innovative ideas for enhancing client support processes and improving the overall customer experience.
**Benefits:**
- **Retirement Plan:** Access to a robust retirement savings plan to help you prepare for your future.
- **Medical Coverage:** Comprehensive medical coverage to support your health and well-being.
- **Free Food:** Enjoy complimentary meals and snacks during your working hours.
- **Community Engagement:** Participate in corporate social responsibility initiatives that provide opportunities to give back to the community and make a positive impact.
**Working Environment:**
At Celcom Axiata Berhad, we foster a collaborative working environment where employees are encouraged to contribute their ideas and grow their skills. Our commitment to corporate social responsibility means you'll have the opportunity to give back to the community by participating in various initiatives.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Celcom Axiata Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, regardless of race, religion, gender, sexual orientation, age, disability, or any other dimension of diversity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
