**Job Title:** Client Support Associate - Work from Home
**Company:** Boustead Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
### Job Overview
Boustead Holdings Berhad is seeking a motivated and confident Client Support Associate to join our dynamic team. This position offers the flexibility of working from home while providing essential support to our esteemed clients. As a pivotal part of our client engagement efforts, you will be responsible for ensuring high levels of client satisfaction, addressing inquiries, and contributing to creating a positive experience for all clients.
### Key Responsibilities
- **Client Interaction:** Serve as the primary point of contact for clients via phone, email, and chat, providing timely responses to inquiries and resolving issues effectively.
- **Problem Resolution:** Assist clients in troubleshooting issues related to products or services, utilizing provided resources and problem-solving skills to achieve satisfactory resolutions.
- **Documentation:** Maintain detailed records of client interactions, inquiries, and feedback in our Customer Relationship Management (CRM) system to ensure accurate tracking and follow-up.
- **Customer Education:** Provide clients with product and service information, guiding them on how to maximize their use and benefits.
- **Feedback Collection:** Gather and document client feedback to identify trends or areas for improvement, communicating insights to team leads and relevant departments.
- **Team Collaboration:** Work with other team members to share information, best practices, and solutions to common client challenges, contributing to a cohesive and supportive team environment.
- **Ad-hoc Duties:** Assist in various tasks and projects as needed, including administrative work and participating in training sessions, to continuously improve service delivery.
### Requirements
**Education & Experience:**
- No prior experience required; this is an entry-level position designed for individuals new to client support roles.
**Technical Skills:**
- Proficiency in basic computer applications and CRM systems is preferred; willingness to learn new technologies and software is essential.
**Personality Traits:**
- **Confident:** Display self-assurance in problem-solving and client interactions.
- **Hardworking:** Demonstrate dedication to providing quality client service and a willingness to go the extra mile.
**Soft Skills:**
- **Leadership:** Take initiative in addressing client needs and generating solutions; inspire confidence in clients through helpful and positive interactions.
- **Time Management:** Effectively prioritize tasks and manage time to handle client requests in a timely manner without compromising quality.
### Benefits
- **Remote Work Flexibility:** Enjoy a flexible work environment that accommodates your schedule and promotes work-life balance.
- **Life Insurance:** Comprehensive coverage to provide peace of mind for you and your family.
- **Employee Discounts:** Access to exclusive discounts on company products and services.
### Working Environment
At Boustead Holdings Berhad, we foster a culture that embraces change and encourages resilience. Our team members are supported in their professional growth, and we are proud of our collaborative work environment which allows individuals to flourish.
### Application Deadline
The deadline to apply for this position is **October 15, 2024**.
### Equal Opportunity Statement
Boustead Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
