**Job Title:** Client Support Officer
**Company:** MR DIY Group
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
MR DIY Group is looking for a motivated and passionate Client Support Officer to join our dynamic team in Johor Bahru. As a part-time entry-level position, the Client Support Officer will play a crucial role in ensuring client satisfaction and enhancing the overall customer experience. We are seeking individuals who are driven, have excellent communication skills, and a commitment to providing top-tier support.
**Key Responsibilities:**
1. **Client Interaction:**
- Respond to client inquiries through various channels, including phone, email, and chat, in a timely and professional manner.
- Act as the first point of contact for clients, guiding them through our products and services while resolving issues effectively.
2. **Support Coordination:**
- Collaborate with internal teams to facilitate and escalate client requests and concerns efficiently.
- Maintain accurate records of client interactions in our CRM system to ensure smooth follow-ups and service continuity.
3. **Problem Resolution:**
- Diagnose and troubleshoot client issues related to products or services, providing solutions or coordinating with relevant departments to resolve complex issues.
- Ensure client concerns are addressed promptly and follow up to confirm their satisfaction.
4. **Feedback Management:**
- Gather client feedback and report insights to the management team to contribute to continuous improvement initiatives.
- Participate in developing FAQs and help documents for common client queries to enhance knowledge sharing within the team.
5. **Project Management:**
- Assist in managing client support projects to enhance team efficiency and service delivery.
- Support in organizing client engagement events and promotions to enhance client relationships.
6. **Training & Development:**
- Engage in ongoing training to stay updated on product knowledge, support tools, and services offered by MR DIY Group.
- Participate in team meetings and contribute ideas to improve processes and client engagement strategies.
**Requirements:**
*Educational Background:*
- A minimum of a high school diploma. Candidates pursuing a degree in communications, business, or a related field are encouraged to apply.
*Experience:*
- No prior work experience is required. Relevant internships or volunteer work in customer service roles will be considered an advantage.
*Personality Traits:*
- Driven: An individual who is results-oriented and demonstrates a strong commitment to achieving goals.
- Passionate: Enthusiasm for the industry and dedication to enhancing the customer experience.
*Soft Skills:*
- Project Management: Ability to manage multiple tasks effectively and prioritize work while maintaining attention to detail.
- Negotiation: Strong skills in negotiation to resolve conflicts and reach satisfactory outcomes for clients and the company.
*Technical Skills:*
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with customer relationship management (CRM) software is advantageous.
*Availability:*
- Flexible schedule is preferred to accommodate client needs, with a minimum commitment of [X] hours per week.
**Benefits:**
- Travel opportunities to engage with clients or attend relevant training events.
- Remote work flexibility to ensure a balanced work-life experience.
- Dental insurance to support overall health and wellbeing.
**Working Environment:**
MR DIY Group is committed to environmental responsibility and sustainable practices. Employees will be a part of an organization that values eco-friendly initiatives and encourages sustainable practices within the workplace.
**Application Deadline:**
Please apply by **October 13, 2024**.
**Equal Opportunity Statement:**
MR DIY Group is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
