**Job Title:** Contact Center Officer - Remote Work
**Company:** UEM Sunrise Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
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**Job Description:**
UEM Sunrise Berhad, a leading property development company dedicated to creating sustainable and innovative living environments, is seeking a dedicated and hardworking **Contact Center Officer** to join our dynamic team remotely. This role is crucial in providing exceptional customer service and support to our clients while embodying our commitment to excellence and growth.
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**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high standard of customer service.
- Manage and resolve customer complaints efficiently and effectively, documenting each interaction accurately.
- Establish and maintain strong relationships with customers, acting as their primary point of contact for all inquiries.
2. **Information Management:**
- Gather and record customer information, ensuring accuracy and confidentiality in all data handling.
- Provide detailed product information, assisting customers in understanding our offerings and services.
3. **Problem Solving:**
- Analyze customer issues, seeking to resolve them in a timely and satisfactory manner while utilizing emotional intelligence to empathize with the customers' needs.
- Collaborate with internal teams to escalate unresolved cases, providing necessary feedback to improve service delivery.
4. **Reporting and Feedback:**
- Generate and maintain reports on customer interactions, feedback, and overall satisfaction metrics.
- Identify trends and common issues in customer feedback to relay back to management for continuous improvement.
5. **Continuous Improvement:**
- Participate in training sessions and workshops to enhance personal skills and knowledge about our products, services, and customer service techniques.
- Contribute ideas for enhancing the customer experience and refining internal processes.
6. **Team Collaboration:**
- Work alongside fellow team members to foster a supportive and collaborative work environment.
- Share knowledge and experiences to help foster a team-oriented atmosphere focused on achieving common goals.
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**Requirements:**
- **Education:** Minimum of a diploma in any field; a degree is a plus.
- **Experience:** At least 3 years of proven experience in a customer service or contact center environment.
**Skills:**
- Strong communication skills, with an emphasis on active listening and clear articulation.
- Excellent emotional intelligence to navigate customer interactions effectively, understanding customer emotions and responses.
- Problem-solving skills with a proactive approach to tackling customer concerns and inquiries.
**Personality Traits:**
- Dedicated: Show a commitment to providing the best customer service experience possible.
- Hardworking: Demonstrate a strong work ethic, including reliability and consistency in meeting job responsibilities.
**Technical Skills:**
- Proficiency in using customer service tools and software.
- Familiarity with CRM systems and Microsoft Office Suite.
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**Benefits:**
- Competitive retirement plan to help secure your financial future.
- Comprehensive medical coverage to support your health and well-being.
- Reimbursement for travel & spending expenses incurred while fulfilling job duties.
**Working Environment:**
At UEM Sunrise Berhad, we encourage a spirit of exploration and taking calculated risks for growth. We believe that innovation and collaboration are at the heart of our success, and we strive for a work environment that nurtures these values.
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**Application Deadline:** ********
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*Equal Opportunity Statement:*
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs, regardless of race, gender, age, disability, or any other characteristic protected by law. We welcome applications from all qualified candidates.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
