**Job Title:** Contact Center Representative
**Company:** Genting Group
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
### Job Description
Genting Group is seeking a motivated and resilient Contact Center Representative to join our dynamic team in Johor Bahru. As a key front-line representative of our company, you will serve as the voice of Genting, ensuring exceptional service to our clients and stakeholders. This role offers a unique opportunity for individuals who thrive in a fast-paced environment and are driven to create positive customer experiences.
### Key Responsibilities:
- **Customer Interaction:** Respond promptly to customer inquiries through phone, email, and chat, providing clear and accurate information about our products and services.
- **Issue Resolution:** Identify customer needs and resolve issues efficiently while maintaining professionalism and empathy, ensuring a high level of customer satisfaction.
- **Documentation:** Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system, ensuring all communications are logged appropriately.
- **Product Knowledge:** Stay informed about our latest offerings, promotions, and company policies to provide relevant information to customers and address their queries effectively.
- **Feedback Loop:** Collect customer feedback and insights, communicating trends and suggestions to the management team for continuous service improvement.
- **Service Improvement:** Collaborate with team members to identify areas for improving the customer journey and service processes.
- **Training Participation:** Engage in training sessions to develop product knowledge and improve communication skills to better serve our customers.
- **Adherence to Standards:** Follow company protocols and adhere to all compliance regulations while interacting with customers.
### Requirements:
- **Education:** High school diploma or equivalent; further education in customer service or communications is a plus.
- **Experience:** Minimum of 1 year of experience in a contact center or customer service role.
- **Personality Traits:**
- *Motivated:* A self-starter who shows initiative and a strong desire to excel and grow within the organization.
- *Resilient:* Ability to handle difficult situations calmly and positively, bouncing back from setbacks or challenges.
- **Soft Skills:**
- *Creativity:* Innovative in problem-solving and finding new ways to enhance the customer experience.
- *Leadership:* Ability to inspire and encourage a positive team atmosphere, sharing insights and supporting peers as needed.
- **Technical Skills:** Proficient in using computers and familiarity with CRM software. Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
### Benefits:
- **Flexible Working Environment:** Enjoy remote work flexibility to balance your professional and personal life.
- **Company Transportation:** Access to company transportation for commuting to and from work locations.
- **Parental Leave:** Generous parental leave policy supporting our employees in their family journeys.
### Working Environment:
At Genting Group, we embrace a culture that challenges norms and encourages bold thinking. As a member of our team, you will be part of an innovative environment where your ideas are valued, and your contributions are recognized.
### How to Apply:
Interested candidates are encouraged to apply by submitting their resume and cover letter detailing their qualifications and motivation for the role. Applications will be accepted until **October 14, 2024**.
### Equal Opportunity Statement:
Genting Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all walks of life, regardless of age, gender identity, race, sexual orientation, disability, or any other characteristic.
Join us in making a meaningful impact as a Contact Center Representative and be a part of a passionate and innovative team at Genting Group!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
