**Job Title: Customer Care Representative**
**Company: SIRIM Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 1 year**
### Job Description
SIRIM Berhad is seeking a dedicated and energetic Customer Care Representative to join our team in Johor Bahru. This part-time role is pivotal in ensuring our customers receive industry-leading service and support. As a Customer Care Representative, you'll serve as the first point of contact for our clients, providing assistance and information with professionalism and enthusiasm.
### Key Responsibilities
- **Customer Interaction:**
- Answer incoming calls, emails, and chat messages promptly and courteously.
- Address customer inquiries and concerns efficiently to enhance customer satisfaction.
- Utilize active listening skills to understand customer needs and provide tailored responses.
- **Problem-Solving:**
- Identify and troubleshoot customer issues, escalating to relevant departments when necessary.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- **Documentation:**
- Maintain accurate records of customer interactions and transactions in the company database.
- Prepare detailed reports on customer feedback and issues to improve service delivery.
- **Product Knowledge:**
- Develop a comprehensive understanding of SIRIM Berhad's products and services to provide informed assistance.
- Stay updated on new products, services, and promotions offered by the company.
- **Team Collaboration:**
- Collaborate effectively with team members and other departments to streamline processes.
- Participate actively in training programs and team meetings to improve skills and service quality.
- **Customer Experience Improvement:**
- Contribute ideas and feedback to enhance the overall customer experience.
- Provide insights on common customer issues to improve products and services.
### Requirements
- **Education & Experience:**
- Minimum of 1 year of experience in a customer service role or similar position.
- High school diploma or equivalent; additional customer service training is a plus.
- **Personality Traits:**
- Highly dedicated with a strong work ethic and commitment to customer care.
- Energetic and proactive approach to solving problems and engaging with customers.
- **Soft Skills:**
- Exceptional attention to detail to ensure accuracy in customer data and service delivery.
- Strong presentation and communication skills, both verbal and written, to convey information clearly and effectively.
- **Technical Proficiency:**
- Comfortable with using customer service software and tools; experience with CRM systems is an advantage.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) to manage records and reports.
### Benefits
- Disability insurance to support your peace of mind and security.
- Remote work flexibility to maintain a healthy work-life balance.
- Company transportation for easy commuting to and from the workplace.
### Working Environment
At SIRIM Berhad, we foster an inclusive, supportive culture that values mentorship and leadership development. We believe in empowering our employees to grow personally and professionally, ensuring everyone feels valued and included.
### Application Deadline
Please submit your application by ********** **.
### Equal Opportunity Statement
SIRIM Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability status.
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We look forward to welcoming dedicated individuals who are ready to make a positive impact through exceptional customer care!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
