Customer Service Assistant

Job Description:

Maxis Berhad is seeking a driven and energetic Customer Service Assistant to join our team in Johor Bahru, Johor. As an Associate Level employee, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction. This part-time position requires a minimum of 2 years of experience in customer service.

Responsibilities:
1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolving customer complaints and issues efficiently and effectively.
3. Maintaining a positive and friendly attitude while assisting customers.
4. Collaborating with other team members to ensure seamless customer service operations.
5. Keeping accurate records of customer interactions and transactions.
6. Identifying opportunities for improvement in customer service procedures.

Requirements:
1. 2 years of experience in customer service.
2. Strong communication and interpersonal skills.
3. Ability to work in a fast-paced environment and multitask effectively.
4. Proficiency in Microsoft Office and other customer service software.
5. Innovation and problem-solving skills.
6. People management skills.

Benefits:
- Joining Bonus
- Disability insurance
- Medical coverage

Working Environment:
At Maxis Berhad, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Customer Service Assistant, you will have the opportunity to grow and develop your skills in a dynamic and supportive work environment.

Deadline to apply: July 15, 2024

Equal Opportunity Statement:
Maxis Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.