**Job Title:** Customer Service Assistant - Work from Home
**Company:** British American Tobacco Malaysia
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
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**Overview:**
British American Tobacco Malaysia is seeking a dynamic and motivated **Customer Service Assistant** to join our remote team. This part-time position offers the opportunity to work from the comfort of your home while playing a vital role in our commitment to delivering top-notch customer service. If you're passionate about providing exceptional support and are ready to contribute to a forward-thinking organization, we want to hear from you!
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**Key Responsibilities:**
1. **Customer Support:**
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide accurate information about products, services, and company policies to ensure customer understanding and satisfaction.
- Address customer complaints efficiently, utilizing problem-solving skills to resolve issues and ensure a positive experience.
2. **Data Management:**
- Maintain accurate customer records and ensure that all interactions are documented in our customer relationship management (CRM) system.
- Analyze customer feedback and data to identify trends and areas for improvement within customer service processes.
3. **Collaboration:**
- Work closely with internal teams, including Marketing and Sales, to relay customer insights and contribute to strategy development.
- Participate in team meetings and contribute ideas for improving service delivery and customer engagement.
4. **Training and Development:**
- Stay informed about product updates, services, and industry trends to effectively respond to customer inquiries.
- Support the onboarding process for new employees by sharing knowledge and best practices in customer service.
5. **Continuous Improvement:**
- Foster a culture of curiosity by actively seeking opportunities for personal and professional development.
- Suggest improvements to workflows and processes to enhance overall efficiency and customer satisfaction.
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**Requirements:**
- **Experience:**
- A minimum of 4 years' experience in a customer service role, preferably in a fast-paced environment.
- **Education:**
- A relevant associate degree or equivalent experience.
- **Skills and Competencies:**
- **Resilience:** Ability to maintain composure and adaptability in challenging situations.
- **Independence:** Capable of working autonomously with minimal supervision while demonstrating initiative.
- **Problem-Solving:** Strong analytical skills to identify issues and develop effective solutions.
- **Emotional Intelligence:** Proficient in managing emotions and understanding customer needs to enhance interactions.
- **Technical Proficiency:**
- Familiarity with CRM software and Microsoft Office Suite is preferred.
- Strong typing skills with a focus on spelling and grammar.
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**Benefits:**
- **Parental Leave:** Generous time off for new parents to bond with their child.
- **Company Equipment:** All necessary equipment will be provided to ensure you can perform your job effectively from home.
- **Free Food:** Enjoy complimentary snacks and meals during virtual team events and meetings.
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**Working Environment:**
At British American Tobacco Malaysia, we encourage curiosity and questioning to fuel innovation and growth. We believe that every team member's input is valuable and fosters an open-minded atmosphere where ideas can flourish.
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**Application Deadline:**
Please submit your application by **October 13, 2024**.
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**Equal Opportunity Statement:**
British American Tobacco Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants from all backgrounds to apply.
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If you are ready to take your customer service career to the next level with a leading organization, apply now! We look forward to hearing from you.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
