**Job Title:** Customer Service Specialist - Work from Home
**Company:** Sunway Group
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience Required:** 1 Year
**Job Description:**
Sunway Group is seeking a motivated and hardworking Customer Service Specialist to join our dynamic team. This is a part-time, remote position that provides an excellent opportunity to work with a company that pioneers change and sets industry benchmarks. As a Customer Service Specialist, you will be the first point of contact for our customers and play a vital role in delivering an exceptional customer experience.
**Responsibilities:**
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information and assistance regarding product inquiries, order statuses, and service issues.
- Resolve customer complaints and issues efficiently while maintaining a positive company image.
- Document customer interactions and feedback in the customer relationship management (CRM) system.
- Collaborate with other departments to address customer concerns and enhance overall service delivery.
- Identify opportunities for improving customer service processes and provide feedback to management.
- Maintain a comprehensive understanding of the company's products and services to effectively assist customers.
- Handle returns, exchanges, and refunds according to company policies.
- Participate in training sessions to improve product knowledge and customer service skills.
- Assist in maintaining a well-organized and efficient workspace at home to ensure productivity and focus.
**Requirements:**
- Minimum of 1 year of experience in a customer service or related role.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Strong verbal and written communication skills in English; proficiency in Malay or Mandarin is an advantage.
- Exceptional people management skills with the ability to build rapport with customers.
- High emotional intelligence to empathize with customers and effectively address their concerns.
- Ability to work independently and manage time effectively in a remote environment.
- Proficient in using computers and various software applications, including CRM systems.
- Must have a reliable internet connection and a dedicated workspace.
**Personality Traits:**
- Hardworking: Demonstrates a strong work ethic and commitment to delivering results.
- Motivated: Shows enthusiasm and a proactive approach to resolving issues and improving performance.
**Benefits:**
- Retirement plan to help you secure your future.
- Gym membership for wellness and fitness opportunities.
- Profit-sharing opportunities to share in the success of our organization.
**Working Environment:**
At Sunway Group, we cultivate an inclusive and innovative culture that encourages collaboration and personal growth. Join us as we strive to set industry benchmarks and pioneer change, making a meaningful impact in our community and beyond.
**Equal Opportunity Statement:**
Sunway Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.
**Application Deadline:** Please submit your application by **October 14, 2024**.
Join us at Sunway Group, where your passion for customer service can shine while contributing to a company that is dedicated to excellence!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
