**Job Title: Customer Success Associate**
**Company: Sunway Construction Group Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Application Deadline: ******** **
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### **Job Description**
As a **Customer Success Associate** at Sunway Construction Group Berhad, you will play a crucial role in ensuring our clients receive exceptional service and support throughout their journey with us. You will serve as a trusted advisor and point of contact, helping clients maximize the value of our construction services while building lasting relationships. This position requires a proactive and adaptable approach, as well as a strong commitment to achieving excellence in client satisfaction.
### **Key Responsibilities**
- **Client Engagement**: Develop and maintain strong relationships with clients through regular communication, meetings, and reviews. Be the primary point of contact for any inquiries, concerns, or feedback.
- **Onboarding**: Guide new clients through the onboarding process, ensuring they understand our services, processes, and how to best utilize them for their projects.
- **Support & Troubleshooting**: Provide timely and effective support to clients by addressing their questions and issues. Collaborate with internal teams to resolve complex problems and ensure client satisfaction.
- **Account Management**: Monitor client satisfaction and engagement levels. Conduct regular check-ins to assess their needs and gather feedback to improve services.
- **Reporting & Documentation**: Maintain detailed records of client interactions, feedback, and outcomes. Prepare reports on client metrics and success stories for internal evaluation and strategy planning.
- **Training & Resources**: Develop educational materials and conduct training sessions for clients to empower them to use our services more effectively.
- **Collaboration**: Work closely with sales, project management, and other departments to ensure seamless service delivery and a unified approach in addressing client needs.
- **Advocacy**: Act as a customer advocate within the company, ensuring their needs and expectations are communicated and met.
### **Requirements**
#### **Education & Experience**
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum of 2 years of experience in a customer success, client relations, or similar role, preferably in the construction or engineering industry.
#### **Skills & Competencies**
- **Technical Proficiency**: Familiarity with customer relationship management (CRM) tools and project management software.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to convey complex information in an understandable manner.
- **Emotional Intelligence**: Strong interpersonal skills, with the ability to empathize with clients and understand their needs and emotions.
- **Adaptability**: Ability to pivot and adjust strategies based on changing client needs and project dynamics.
- **Problem-Solving**: Proactive approach to identifying challenges and implementing effective solutions.
#### **Personality Traits**
- **Reliable**: Dependable in handling commitments and responsibilities, with a strong work ethic and follow-through on tasks.
- **Adaptable**: Comfortable adjusting to new situations and challenges, demonstrating flexibility in a fast-paced environment.
### **Benefits**
- Vision insurance
- Parental leave
- Medical coverage
### **Working Environment**
At Sunway Construction Group Berhad, we believe in pursuing excellence in every endeavor. Our team sets high standards for achievement and is committed to continuous improvement. You will be part of a collaborative and dynamic work environment focused on supporting both individual and collective success.
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### **Equal Opportunity Statement**
Sunway Construction Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating anHow to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
