**Job Title: Customer Success Associate - Remote Work**
**Company: Petron Malaysia**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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**Job Description:**
Petron Malaysia is seeking a motivated and passionate **Customer Success Associate** to join our growing team. This is an exciting opportunity for individuals who are committed to delivering exceptional customer experiences within the fuel and energy sector. As a part-time remote associate, you will play a critical role in ensuring our customers receive the support they need, facilitating a seamless experience with our products and services.
**Key Responsibilities:**
- **Customer Support:**
Respond promptly to customer inquiries through various communication channels, including email, phone, and chat. Address concerns and provide solutions to enhance customer satisfaction.
- **Account Management:**
Assist in managing customer accounts by maintaining accurate and up-to-date records. Utilize CRM tools to track interactions and engagement metrics.
- **Customer Onboarding:**
Guide new customers through the onboarding process, ensuring they understand our services and products. Create and share onboarding materials, tutorials, and FAQs to assist them.
- **Feedback Gathering:**
Collect and analyze customer feedback to identify trends and areas for improvement. Work closely with other departments to relay feedback and contribute to product enhancements.
- **Issue Resolution:**
Collaborate with the support team to resolve customer issues effectively and efficiently. Follow up to ensure customer concerns are fully addressed.
- **Resource Development:**
Create, update, and maintain documentation, how-to guides, and knowledge base articles to empower customers and enhance self-service options.
- **Customer Engagement:**
Proactively identify opportunities to engage customers, offering them tools and resources that enhance their experience with our products.
- **Reporting:**
Prepare regular reports on customer success metrics and feedback to share with the management team, assisting in the development of strategies to improve customer retention and satisfaction.
**Requirements:**
- **Education:**
A high school diploma or equivalent. A degree in business, communications, or a related field is a plus but not required.
- **Experience:**
No prior experience necessary. Fresh graduates and individuals seeking entry-level positions are encouraged to apply.
- **Technical Skills:**
Proficient in using digital communication platforms and basic computer applications. Familiarity with CRM software is beneficial but not mandatory.
- **Personality Traits:**
- **Resourceful:** Able to think critically and find solutions independently.
- **Dedicated:** Committed to helping customers and improving their experience with the company.
- **Soft Skills:**
- **Creativity:** Able to come up with innovative solutions to enhance customer interaction.
- **Research Skills:** Strong ability to locate information and respond to customer queries effectively.
**Benefits:**
- Comprehensive training and professional development opportunities to enhance your skills and knowledge.
- Coverage for travel and spending expenses incurred during customer visits or meetings.
- Company-provided transportation for necessary travel related to customer engagements.
**Working Environment:**
At Petron Malaysia, we foster a culture of ongoing learning and development, creating opportunities for personal and professional growth. We encourage innovative thinking and celebrate diverse perspectives that contribute to our mission.
**Application Deadline:**
Please submit your application by **October 15, 2024**.
**Equal Opportunity Statement:**
Petron Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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Join Petron Malaysia as a **Customer Success Associate** and be part of a team that is dedicated to elevating customer experiences through exceptional service and support!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
