**Job Title:** Customer Success Associate - Work from Home
**Company:** S P Setia Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### **Job Description**
As a Customer Success Associate at S P Setia Berhad, you will play a crucial role in fostering exceptional customer experiences and ensuring the long-term satisfaction and loyalty of our clients. This is a fantastic opportunity for energetic and reliable individuals looking to start their professional journey in a supportive and dynamic company.
### **Key Responsibilities**
- **Customer Engagement:** Act as the primary point of contact for customers, responding sensitively and promptly to inquiries via phone, email, and chat.
- **Onboarding Support:** Assist new customers through the onboarding process by providing guidance, education, and resources to ensure a smooth transition and successful product implementation.
- **Problem Resolution:** Actively address and resolve customer issues by employing critical thinking and effective communication techniques. Escalate complex issues to senior team members when necessary while ensuring a positive ongoing relationship with the customer.
- **Customer Feedback:** Collect and analyze customer feedback to identify opportunities for improvement in our products and services, providing insights to relevant departments.
- **Documentation:** Maintain accurate records of customer interactions, inquiries, and any resolutions provided in the customer relationship management (CRM) system.
- **Team Collaboration:** Work closely with the sales, marketing, and development teams to improve customer communications and ensure alignment on product delivery and customer success strategies.
- **Continuous Learning:** Engage in ongoing development opportunities offered by the company, including training sessions, workshops, and seminars to enhance personal and professional growth. Stay informed about company products, industry trends, and best practices in customer success.
### **Requirements**
#### **Education & Experience**
- No prior experience is required; however, a passion for customer service is essential.
- Relevant coursework or internships in customer service, business, or related fields are a plus but not necessary.
#### **Personality Traits**
- **Energetic:** A positive and enthusiastic attitude with a willingness to learn and adapt.
- **Reliable:** Dependable with a strong commitment to meeting deadlines and delivering high-quality service.
#### **Soft Skills**
- **Teamwork:** Ability to work collaboratively in a remote team environment while contributing to a positive team dynamic.
- **Critical Thinking:** Capable of analyzing issues and developing solutions in a fast-paced environment.
### **Benefits**
- **Company Equipment:** All necessary equipment will be provided to ensure you can comfortably work from home.
- **Profit Sharing:** Opportunities for profit-sharing as part of a driven team that contributes to company success.
- **Dental Insurance:** Comprehensive dental insurance coverage for eligible employees.
### **Working Environment**
At S P Setia Berhad, we encourage a culture of ongoing learning and development that supports both personal and professional growth. You will have access to numerous resources that foster skill enhancement and career advancement.
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### **Application Information**
**Deadline to Apply:** ******** . Interested candidates are encouraged to submit their applications promptly to be considered for this role.
### **Equal Opportunity Statement**
S P Setia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all individuals regardless of race, gender, age, sexual orientation, disability, or any other dimension of identity.
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We look forward to welcoming a passionate and driven Customer Success Associate to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
