**Job Title:** Customer Support Assistant
**Company:** QSR Brands
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
QSR Brands is seeking an enthusiastic and adaptable individual to join our team as a Customer Support Assistant in Johor Bahru. As a vital part of our customer service team, you will have the delightful responsibility of providing outstanding support to our customers, ensuring that their experience with our brand is nothing short of exceptional. This is a perfect opportunity for someone looking to start their career in customer service and gain valuable insights into the fast-paced world of quick-service restaurants.
**Key Responsibilities:**
- Handle customer inquiries via various communication channels, including phone, email, and chat, providing prompt and accurate responses.
- Assist customers with order placements, modifications, and cancellations while ensuring all transactions are processed smoothly.
- Resolve customer complaints effectively and efficiently, striving for a positive resolution that enhances customer satisfaction.
- Collaborate with team members and other departments to address customer issues and share feedback that could help improve service quality and operational procedures.
- Maintain comprehensive knowledge of QSR Brands' menu items, promotions, and services to provide accurate information to customers.
- Document and record customer interactions in the designated system, ensuring all details are accurately captured for future reference.
- Assist in maintaining a clean and organized workspace that promotes a positive customer experience.
- Participate in team meetings and training sessions, contributing ideas and suggestions to improve customer service operations.
- Engage with customers to gather feedback on their experience with our brand and relay this information to the management team for continuous improvement.
**Requirements:**
- High school diploma or equivalent; no prior experience in customer service is required, making this an excellent entry-level role.
- Energetic personality with a strong desire to help others, demonstrating a positive attitude towards customer interactions.
- Adaptability to changing environments and the ability to learn quickly in a fast-paced setting.
- Strong decision-making skills, with the ability to think critically and resolve issues independently when necessary.
- Excellent cooperation skills, working well within a team-oriented atmosphere, and supporting fellow team members.
- Proficient in basic computer skills, including familiarity with MS Office and customer service software (training will be provided).
- Fluent in English; proficiency in Malay or Mandarin is a plus.
**Benefits:**
- Paid sick leave to support your health and well-being.
- Travel and spending expenses for work-related duties.
- Parental leave to accommodate family needs and responsibilities.
**Working Environment:**
At QSR Brands, we foster a working culture that encourages resilience and embraces change. Our team members flourish in an environment that values adaptability and continuous improvement, making it an ideal place for career growth and personal development.
**Application Deadline:** ********
We encourage candidates from diverse backgrounds to apply. QSR Brands is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are a motivated individual looking to kick-start your career in customer service, we want to hear from you! Apply today and become part of our dynamic team at QSR Brands!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
