**Job Title:** Customer Support Assistant - Remote Work
**Company:** Genting Group
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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**Job Summary:**
Genting Group is seeking a dedicated and hardworking Customer Support Assistant to join our remote team. The ideal candidate will provide exceptional customer service and support, ensuring that our customers have a positive experience with our brand. This position requires a strong attention to detail, innovative problem-solving skills, and a commitment to achieving impactful results in a high-energy workplace.
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**Key Responsibilities:**
- **Customer Support:** Respond to customer inquiries, resolving issues via various channels (e.g., phone, email, and chat) while maintaining high levels of professionalism and courtesy.
- **Problem-Solving:** Utilize innovative thinking to address customer complaints, offering suitable solutions while ensuring customer satisfaction.
- **Documentation:** Maintain accurate records of customer interactions, transactions, and feedback within the CRM system to help enhance future customer experiences.
- **Collaboration:** Work closely with other departments, including marketing and product development, to pass on customer feedback and contribute to ongoing improvements.
- **Product Knowledge:** Stay well-informed about the company's products and services to provide knowledgeable and timely assistance to customers.
- **Performance Tracking:** Monitor and report on customer feedback trends and service performance metrics to help the team identify areas for improvement.
- **Training:** Assist in training new team members on customer support processes and best practices.
- **Quality Assurance:** Participate in regular quality assurance initiatives to uphold the standards of excellence in customer service.
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**Requirements:**
- **Experience:** Minimum of 4 years in a customer support role, preferably within a similar industry or fast-paced environment.
- **Education:** Degree or diploma in a related field is preferred but not mandatory.
- **Personality Traits:**
- Dedicated and hardworking with a strong work ethic.
- **Soft Skills:**
- Innovative mindset capable of providing creative solutions to customer issues.
- Exceptional attention to detail, ensuring accuracy in all customer communications and documentation.
- **Technical Skills:** Proficiency in using CRM software and other relevant technology platforms.
- **Communication Skills:** Strong written and verbal communication skills in English; proficiency in other languages is an added advantage.
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**Benefits:**
- Free food provided during working hours.
- Exciting travel opportunities for training, team-building activities, and conferences.
- Visa sponsorship for eligible candidates.
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**Working Environment:**
Join a dynamic and high-energy workplace at Genting Group, where we focus on delivering impactful results and fostering a culture of collaboration and innovation. You will be surrounded by like-minded professionals who are passionate about providing exceptional customer experiences.
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**Application Deadline:**
All applications must be submitted by **October 10, 2024**.
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**Equal Opportunity Statement:**
Genting Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
