**Job Title:** Customer Support Assistant - Remote Work
**Company:** IHH Healthcare Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
IHH Healthcare Berhad, a global leader in healthcare services, is inviting applications for the position of Customer Support Assistant. This role is perfect for individuals looking to embark on a dynamic career in customer support within a vibrant and joyful work environment. As an integral part of our customer support team, you will play a critical role in ensuring a seamless and positive experience for our clientele.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat).
- Assist customers with product and service information, guiding them through features and benefits.
2. **Problem Solving:**
- Identify customer issues and provide effective solutions by utilizing strong resourcefulness.
- Document and track customer interactions in our system, ensuring accurate records for follow-ups.
3. **Collaboration:**
- Work closely with team members and cross-functional departments to resolve customer concerns efficiently.
- Engage in team meetings to share insights and improve customer support processes.
4. **Adaptability:**
- Adjust communication styles to accommodate diverse customer needs and preferences.
- Stay updated with the latest company services and protocols to provide current and relevant information.
5. **Presentation:**
- Maintain a professional and friendly demeanor during customer interactions while presenting company values.
- Contribute to the creation of engaging support content, including FAQs and tutorials.
6. **Feedback and Improvement:**
- Gather customer feedback and report insights to management to drive continuous improvement initiatives.
- Participate in training programs to enhance personal and team performance.
**Requirements:**
- **Education:** High school diploma or equivalent; relevant coursework in customer service or healthcare is an advantage.
- **Experience:** No prior experience required; however, a strong desire to learn and grow in the customer support field is essential.
- **Personality Traits:**
- *Resourceful:* Ability to find innovative solutions to customer inquiries and issues.
- *Resilient:* Capacity to handle challenging situations with a positive attitude.
- **Soft Skills:**
- *Adaptability:* Eagerness to embrace change and adjust to new challenges in a fast-paced environment.
- *Presentation Skills:* Ability to convey information clearly and engagingly to ensure customer understanding.
**Benefits:**
- Visa sponsorship for eligible candidates.
- Complimentary meals while on duty.
- Employee discounts on various services provided by IHH Healthcare.
**Working Environment:**
Join a team where joy and vibrancy are at the core of our operations. Our work culture fosters collaboration, creativity, and a shared passion for delivering exceptional service to our clients. Experience a supportive environment that encourages personal growth and professional excellence.
**Application Deadline:** Please submit your application by **October 21, 2024**.
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**Equal Opportunity Statement:**
IHH Healthcare Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply for our positions.
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Embrace the opportunity to make a difference in the healthcare industry while growing both personally and professionally. We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
