**Job Title: Customer Support Associate - Remote Work**
**Company: S P Setia Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Experience Required: 1 Year**
**About Us:**
S P Setia Berhad is a leading property development company dedicated to creating sustainable lifestyle environments for our customers. We pride ourselves on our commitment to delivering excellence through innovative solutions and exceptional customer service. Join our dynamic team where we value performance, creativity, and a commitment to quality in every endeavor.
**Position Overview:**
As a Customer Support Associate at S P Setia Berhad, you will be a vital point of contact for our customers, providing assistance and information that elevates their experience with our brand. This is a remote part-time position tailored for candidates who are adaptable, resourceful, and possess a passion for customer service.
**Key Responsibilities:**
- Respond promptly to customer inquiries via various communication channels including email, chat, and phone.
- Provide detailed product information and assist customers with their queries, ensuring a personalized experience.
- Use problem-solving skills to address customer concerns, providing effective solutions in a timely manner.
- Document and track all customer interactions accurately in our customer relationship management (CRM) system.
- Collaborate with cross-functional teams (such as sales and product development) to streamline processes and improve the customer experience.
- Gather customer feedback and insights to contribute to ongoing enhancements in service delivery and product offerings.
- Stay informed of company products and services to provide accurate information and support.
- Identify recurring issues and work with management to implement systemic solutions.
- Participate in regular training sessions to continue developing your skills and product knowledge.
- Assist in creating resources or guides to improve customer self-service options.
**Requirements:**
- Bachelor's degree or equivalent experience in a relevant field (preferred).
- 1 year of experience in a customer service or related role.
- Exceptional adaptability and resourcefulness; able to handle varying customer personalities and scenarios.
- Strong creativity and critical thinking skills to devise innovative solutions for customer challenges.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Familiarity with customer support software and CRM tools.
- A positive attitude and a customer-focused approach to problem-solving.
- Ability to work independently and as part of a team, managing priorities effectively in a remote environment.
**Benefits:**
- Comprehensive retirement plan to secure your financial future.
- Relocation allowance for candidates willing to transition to a different location post-hire.
- Opportunities for travel, offering professional development and exposure to different markets.
- A working environment that recognizes and rewards your contributions based on performance and merit.
**Application Deadline:**
All applications must be submitted by **October 16, 2024**.
**Equal Opportunity Statement:**
S P Setia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and abilities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
