**Job Title:** Customer Support Representative
**Company:** Dialog Group Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
At Dialog Group Berhad, we are committed to delivering exceptional customer service and fostering positive relationships with our clients. We are currently seeking an enthusiastic and motivated Customer Support Representative to join our dynamic team in Johor Bahru. This part-time position is ideal for an entry-level candidate who is eager to learn and grow in a supportive and entrepreneurial work environment.
**Key Responsibilities:**
- Serve as the primary point of contact for customer inquiries, concerns, and issues via phone, email, and in-person communication.
- Actively listen to customers to understand their needs and provide appropriate solutions or information efficiently.
- Maintain a high level of product knowledge to assist customers with inquiries, product features, and services offered by Dialog Group Berhad.
- Process customer orders, returns, and exchanges accurately while ensuring a seamless customer experience.
- Document all customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
- Collaborate with team members and various departments to resolve complex customer issues in a timely manner.
- Participate in training sessions to stay updated on company policies, procedures, and service offerings.
- Collect customer feedback and relay insights to management to enhance service quality and customer satisfaction.
- Proactively identify potential challenges and provide creative solutions to improve customer experience and support processes.
- Assist with organizing and participating in promotional activities and events to engage customers and promote our services.
**Requirements:**
- High school diploma or equivalent; degree in a related field is a plus.
- Minimum of 1 year of customer service experience in a similar role is preferred.
- Excellent verbal and written communication skills in English and Malay; proficiency in other languages is an advantage.
- Strong problem-solving skills with the ability to manage and resolve conflicts effectively.
- Energetic and motivated individual with a positive attitude and a passion for helping others.
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated proficiency in using computer systems and software applications, including CRM tools and Microsoft Office Suite.
- Flexibility to work various shifts, including evenings and weekends, as needed.
**Benefits:**
- Travel opportunities within the region to attend customer engagement events and training sessions.
- Employee discounts on company services and products.
- Company transportation perks to ensure ease of commuting.
**Working Environment:**
At Dialog Group Berhad, we nurture an entrepreneurial atmosphere within an established organization, promoting initiative and creative thinking among our team members. We believe that our staff should feel empowered to contribute ideas and improvements that enhance our customer interactions and overall service quality.
**Application Deadline:**
Please submit your application before October 15, 2024. We look forward to welcoming a new member to our team who shares our commitment to exceptional service.
**Equal Opportunity Statement:**
Dialog Group Berhad is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
