**Job Title: Online Call Center Assistant**
**Company:** Boustead Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
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**Job Description:**
Boustead Holdings Berhad is seeking a dedicated and resourceful Online Call Center Assistant to join our dynamic team in Johor Bahru. In this part-time role, you will play a critical part in ensuring our clients receive the best possible service, enhancing their experience with our company. If you are passionate about providing exceptional customer support and possess strong communication and negotiation skills, we invite you to apply for this exciting opportunity.
**Key Responsibilities:**
1. **Customer Service Management:**
- Respond promptly to customer inquiries via online chat, email, and phone.
- Address and resolve customer complaints or issues with professionalism and empathy.
- Provide accurate information regarding company products and services, ensuring customers make informed decisions.
2. **Call Coordination:**
- Schedule customer appointments, follow-ups, and reminder calls as necessary.
- Manage high volumes of calls or chat inquiries while maintaining quality standards.
3. **Sales Support:**
- Assist potential customers in understanding our offerings through effective communication and negotiation skills.
- Collaborate with the sales team to facilitate customer conversions and account management.
4. **Documentation and Reporting:**
- Maintain detailed records of customer interactions and transactions, documenting inquiries, responses, and action steps taken.
- Generate reports to identify trends and areas for improvement in customer service performance.
5. **Collaboration with Team:**
- Work closely with team members to share knowledge, strategies, and best practices for effective customer engagement and service delivery.
- Participate in training and development initiatives to enhance individual skills and contribute to team goals.
6. **Feedback and Improvement:**
- Actively seek customer feedback to improve products and services offered.
- Identify recurring issues and collaborate with management to develop solutions to enhance the customer experience.
**Requirements:**
- **Educational Background:**
- Minimum of a diploma in any relevant field. Additional certifications in customer service or communication would be an advantage.
- **Experience Requirements:**
- A minimum of 3 years of experience in a call center or customer service environment, preferably in an online setting.
- **Personality Traits:**
- **Resourceful:** Ability to solve problems independently and find creative solutions under pressure.
- **Dedicated:** A commitment to delivering high-quality customer service and meeting performance goals.
- **Soft Skills:**
- **Negotiation:** Proficient in persuading and influencing others to achieve desired outcomes.
- **Communication:** Excellent verbal and written communication skills in English (knowledge of additional languages is a plus).
- **Technical Skills:**
- Familiarity with call center software and CRM systems.
- Proficient in using various communication tools and platforms for customer interaction.
**Benefits:**
- Paid sick leave to ensure your health and well-being are prioritized.
- Complimentary gym membership to encourage a healthy lifestyle.
- Life insurance coverage, offering peace of mind for you and your loved ones.
**Working Environment:**
At Boustead Holdings Berhad, we embrace diversity and foster an inclusive culture where all perspectives are valued and respected. We believe that this diversity enhances our workplace and contributes to our success as a leading company in our industry.
**Application Deadline:**
Please submit your application by **October 16, 2024**.
**Equal Opportunity Statement:**
Boustead Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, sexual orientation, disability, or any other characteristic protected by law. We welcome all qualified applicants to apply.
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**We look forward to receiving your application and learning more about how you can contribute to our team!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
