**Job Title:** Online Client Service Officer
**Company:** YTL Corporation Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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### Job Description:
YTL Corporation Berhad is seeking a dedicated and motivated Online Client Service Officer to join our dynamic team in Johor Bahru. This part-time position is ideal for individuals who thrive in a remote working environment and are passionate about delivering exceptional client service. As an Online Client Service Officer, you will play a vital role in fostering customer satisfaction and maintaining strong relationships with our clients.
### Key Responsibilities:
- **Client Interaction:** Serve as the primary point of contact for clients through various channels (email, chat, and video calls). Engage with clients to understand their needs and provide tailored solutions.
- **Issue Resolution:** Proactively address and resolve client inquiries and concerns efficiently and effectively. Utilize strong problem-solving skills to handle issues that may arise.
- **Documentation:** Maintain accurate records of client interactions, feedback, and serviced solutions. Document any client requests or issues in our customer relationship management (CRM) system.
- **Service Improvement:** Collaborate with team members to analyze client feedback and develop strategies for enhancing service offerings. Propose innovative solutions to improve the overall client experience.
- **Product Knowledge:** Develop in-depth knowledge of the company's products and services to adequately assist clients and provide insights on features or benefits that may address their needs.
- **Client Audits:** Conduct regular follow-ups with clients to ensure satisfaction and gather testimonials. Perform assessments of existing client accounts to identify opportunities for upselling or cross-selling.
- **Reporting:** Prepare and submit reports on client interactions, common inquiries, trends, and feedback to management for review and action.
- **Collaboration:** Work closely with various internal teams (marketing, sales, and operations) to communicate client needs and feedback. Foster a cooperative environment to enhance service delivery and client satisfaction.
### Requirements:
- **Experience:** Minimum of 4 years in a client service, customer support, or related role. Experience within the online service industry is highly desirable.
- **Education:** A bachelor's degree in Business Administration, Marketing, Communication, or a related field is preferred.
- **Technical Skills:** Proficient in using CRM software, online communication tools, and Microsoft Office Suite. Familiarity with data analysis and reporting tools is an advantage.
- **Personality Traits:**
- **Reliable:** Demonstrate a strong sense of commitment to tasks and responsibilities, exhibiting punctuality and dependability.
- **Independent:** Able to work autonomously while managing time effectively, taking initiative to accomplish goals and drive projects forward.
- **Soft Skills:**
- **Time Management:** Capable of prioritizing tasks efficiently, managing multiple projects, and meeting deadlines in a fast-paced environment.
- **Creativity:** Possess a mind that embraces innovative thinking and problem-solving, able to contribute fresh ideas to improve service quality.
### Benefits:
- **Remote Work Flexibility:** Enjoy the freedom to work from home or any location that suits you, allowing for a better work-life balance.
- **Travel Opportunities:** Participate in opportunities that may involve travel for training, teamwork, or client engagement.
- **Retirement Plan:** Access to a competitive retirement savings plan to help you prepare for your future.
### Working Environment:
At YTL Corporation Berhad, we foster a culture that embraces creativity and values fresh ideas and inventive solutions. We encourage employees to think outside the box and contribute to our vision of delivering unparalleled service to our clients.
### Application Process:
If you meet the above requirements and are ready to take the next step in your career with YTL Corporation Berhad, we invite you to submit your application by **October 14, 2024.**
### Equal Opportunity Statement:
YTL Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions will be made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
