**Job Title:** Online Customer Service Assistant
**Company:** Boustead Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
### Job Overview
Boustead Holdings Berhad is seeking a dedicated and motivated Online Customer Service Assistant to join our dynamic customer service team. As a part-time position, this entry-level role is perfect for individuals looking to gain experience in customer support while being an integral part of a company committed to challenging norms and fostering innovative thinking. This position will be responsible for providing exceptional customer service to our online clients while contributing to a collaborative and supportive team environment.
### Responsibilities
- **Customer Support:**
- Respond to customer inquiries received through various online channels including email, chat, and social media in a professional and timely manner.
- Provide accurate information regarding products, services, policies, and procedures.
- **Issue Resolution:**
- Assist customers in troubleshooting product or service-related issues, employing strong problem-solving skills to ensure a swift resolution.
- Handle customer complaints with empathy and attention, ensuring customer satisfaction and retention.
- **Order Management:**
- Process orders, updates, and cancellations through the online platform, ensuring accuracy and attention to detail.
- Collaborate with internal teams to ensure effective delivery of services and fulfillment of customer needs.
- **Team Collaboration:**
- Work closely with other customer service team members to share insights and streamline processes.
- Participate in regular team meetings to discuss challenges, share best practices, and improve overall customer service experience.
- **Customer Feedback:**
- Collect and analyze customer feedback to identify trends and areas for improvement.
- Document frequently asked questions and contribute to the development of FAQs and support documentation.
- **Training and Development:**
- Engage in continuous learning and training opportunities to stay current with product knowledge, customer service techniques, and company policies.
- Support new team members during their onboarding process by sharing insights and best practices.
### Requirements
- **Educational Background:**
- High school diploma or equivalent; coursework in customer service or related fields is a plus.
- **Experience:**
- Previous experience is not required, but a passion for helping others and a proactive mindset is essential.
- **Personality Traits:**
- **Reliable:** Demonstrates consistency and dependability in all tasks and responsibilities, ensuring that customers receive timely and accurate support.
- **Motivated:** Exhibits a strong desire to achieve goals and provide exceptional customer experiences, actively seeking opportunities for improvement.
- **Soft Skills:**
- **Teamwork:** Proven ability to work collaboratively in a team environment, contributing positively to the team dynamic and overall company culture.
- **Negotiation:** Strong verbal communication skills to negotiate solutions that meet both customer needs and company objectives.
### Benefits
- Travel opportunities for professional development and exposure to different aspects of the business.
- Relocation allowance for candidates who may need to move to Johor Bahru for this role.
- Disability insurance to ensure financial security in the event of unforeseen circumstances.
### Working Environment
At Boustead Holdings Berhad, we embrace a culture that challenges norms and encourages bold thinking. We believe in the power of innovation and welcome individuals who thrive in a dynamic environment filled with opportunities for personal and professional growth.
### Application Process
Interested candidates are encouraged to submit their applications by the deadline of **October 14, 2024**. Please include a resume and a cover letter expressing your interest in the position.
### Equal Opportunity Statement
Boustead Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
